Incidents

Investigation has started about general incident for all IOs, multiple services impacted

eAttest : Medium

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : Medium

Medical House Subscription : High (unavailable)

eAgreement : Medium

There is an incident affecting our dashboard.
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Component are in error but IT services are available. 

Estimated resolution time
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates. Incident opened at 15:28.

Impact on service(s) and sub-service(s)
Service impact : n/a
Affected sub-service(s) (IT Services): n/a

Recommended course of action(s)
n/a
Please monitor our Status page for incident progress updates.

We acknowledge the role our services play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

There are currently issues impacting several eHealth services. 

Our teams are working on it.

UPDATE

• 09:40: issues have been solved. We keep an active monitoring on the services.

Impact on service(s) and sub-service(s)
There are disturbances on most eHealth core services as well as on VAS (value added services) healthcare services. 

The following services were not available:

• 1733
• eH2eBox
• Vitalink

With confirmed issues with the following:

• EMSR
• GKB
• Insisto
• CTR
• Belrai
• Belrai Vlaanderen
• Recip-e
• Vidis
• MaSanté/MijnGezondheid
• others

Recommended course of action(s)
n/a

Please monitor our status page for incident progress updates.

high response times/unavailability

Tarification : High (unavailable)

De service eTar voor de leden van Solidaris (IO300) is moelijk bereikbaar tot onbeschikbaar. Dit kan eventueel voor hinder zorgen op de flux van eFact. Echter eTar is geen verplichting om eFact te kunnen gebruiken. De Service eFact werkt naar behoren en is up and running.

Teams zijn het aan het bekijken en we trachten asap het euvel te verhelpen.

eTar : Impact High

support@intermut.be

Update:

• 17 h 16 - the full restoration time is reassessed at 19:00.
• 15 h 49 - Only Social Security Identification Numbers (SSINs) ending with the number "2" are affected. 
• 15 h 34 - 90 % of the service is restored. The impact will gradually decrease, and service should be fully restored by 17:30.
• 15 h 05 - Most patients do not have access to their data

There is an incident affecting the service Vitalink. 
We understand the importance of this service to your business. Please see below for more information. 

Incident overview
The Vitalink service is not available.

Estimated resolution time
We are working to resolve this incident as a matter of urgency. 
The incident is expected to be resolved around 17 h 30. 

Impact on service(s) and sub-service(s)
The database is experiencing disturbances
Patients cannot consult their data if they have to go through Vitalink. 

Recommended course of action(s)
n/a

We acknowledge the importance of the service to play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

Please monitor our status page for incident progress updates.

Requesting or consulting Chapitre IV of citizens can result in errors or time-outs

CHIV CONS : Impact Medium

CHIV ASK : Impact Medium

support@intermut.be

Consultatie Tarficiatie van leden Vi400 lopen mogelijks vertraging op welke zorgen voor timeouts opnieuw proberen kan soelaas bieden.

Les consultations de tarification pour les membres de l'OA400 pourraient rencontrer des retards, ce qui pourrait entraîner des délais d'expiration. Réessayer pourrait être une solution.
 

Impact Medium Tarification

Support@intermut.be

There is an incident affecting  5% of TimeStamping transaction  
We understand the importance of this service to your business. Please see below for more information. 

Incident overview
Unavailbility of IT services.

Estimated resolution time
Weare working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact on service(s) and sub-service(s)
Timestamping Authority

Recommended course of action(s)
n/a

We acknowledge the critical role our services play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.
We are wholly committed to a swift and efficient resolution.

Please monitor our Status page for incident progress updates.

De betrokkenen partners trachten zo snel als mogelijk het euvel te verhelpen, impact blijft beperkt.

Les partenaires concernés s'efforcent de remédier à cette situation dans les plus brefs délais, l'impact reste limité.

Chapter IV Ask : Low

Chapter IV Consult : Low

support@intermut.be