Incidents

Poor stability, with loss of availabity of our communication platform managing the synchronous flows from 5:00 till 10:00 am today. The communication services had to be restarted. The FBIO had to respond in place of our system.

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

MemberData : Low

Medical House Subscription : Medium

eAgreement : Medium

900-carenet-mycarenet@hr-rail.be

CHIV ASK unavailable

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

Our teams are investigation issues on multiple services

Chapter IV Consultation : Low

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Tarification : Low

Insurability Legacy (Async) : Medium

Following issues with the eBox citizen service, disturbances are occuring on the eH2eBox service.

This issue was solved on 12:15.

Sending of messages from the eHealthBox to the eBox of a citizen may result in an error.

It is advised to retry later.

There are errors impacting the CIVICS and DICS services.

Our teams are investigating the issues.

UPDATE: issues were solved through a technical intervention from 8:10.

Users may receive SOA errors when calling the services.

There are currently issues with Therlink and IAM (Identity and Access Management)

Users may experience issues with therapeutic links and IAM

Due to an unplanned patching, our production platform encountered small perturbation.

Chapter IV Consultation : Low

GMF (Sync) : Low

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

eAgreement : Low

High error rates/response times

Chapter IV Ask : High (unavailable)

GMF (Sync) : Medium

Medical House Subscription : High (unavailable)

eAgreement : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

No connection to eHealth

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Member Data : Medium

eAgreement : Medium

High error rate consult tariff

Tarification : Medium