Issues with MyCareNet, eHealth and Recip-e services Solved

Start date:

09/01/2024 - 10:53

End date:

09/01/2024 - 12:45

Lead:

eHealth

Description:

Update(s)

• 11:45: the investigation is still ongoing, we are currently testing a number of actions to improve the situation. As soon as we have more information, we will give a new update.
• 11:50 — eHealth core service are working.
• 12:30 — eHealth core services and Recip-e are working. 
• 13:08 — Business confirmation, service eHealth and Recip-e are working.

There is an incident affecting our service(s) and especially our traffic. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Incident altering our traffic. 

Estimated resolution time
We are working to resolve this incident as a matter of extreme urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact:

Impact on service(s) and sub-service(s)
Very low traffic in the eHealth ecosphere with high impact on MyCareNet, Recip-e, eHealth platform. 

Recommended course of action(s)
No recommanded actions.