Trouble redirecting traffic to Recip-e Solved

Start date:

09/01/2024 - 18:08

End date:

09/01/2024 - 18:51

Lead:

eHealth

Description:

Update(s)

• 18:50 — cause found and resolution is ongoing, resolution within 10' to 20'.
• 19:00 — customer confirmation, that's working.

There is an incident affecting our service(s) and especially our network traffic regarding specifics IP address. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident Overview
Incident impacting our network traffic on two IP address.

Estimated resolution time
We are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact:

Impact on service(s) and sub-service(s)
Impossible to prescribe from the two IPs. 

Recommended course of action(s)
Use the backup procedure.