Issues with MyCareNet, eHealth and Recip-e services Solved

Start date:

15/01/2024 - 09:15

End date:

15/01/2024 - 10:16

Lead:

eHealth

Description:

Update(s)

• 10:16: Confirmation that Recip-e and eHealth platform are operational. MyCareNet remains difficult and is managed by CIN-NIC.
• 09:59 : Confirmation Recip-e and eHealth platform are up and running. MyCareNet services are stabilizing, but delays are still possible. Our teams are working on a solution,
• 09:43 : Recip-e and eHealth are back to normal in monitoring tools, 
• 09:33 : The original error has been found, restoration is underway,

There is an incident affecting our service(s) eHealth platform, Recip-e and MyCareNet. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
Incident affecting our services eHealth platform, Recip-e and MyCareNet. 

Estimated resolution time
We are working to resolve this incident as a matter of extreme urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact:

Impact on service(s) and sub-service(s)
Users may experience delays and errors while using the MyCareNet, eHealth and Recip-e services.

Recommended course of action(s)
No recommanded actions.