Disruption for Recip-e and MyCareNet Solved

Start date:

22/01/2024 - 07:52

End date:

22/01/2024 - 08:03

Lead:

eHealth

Description:

Update(s)

• 08:03 - end of disruption (business continuity plan activated)
• 07:58 - activation of the business continuity plan
• 07:53 - first analyse confirm error on TimeStamp Authority

There is an incident affecting our service(s) eHealth platform, Recip-e and MyCareNet. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
The IT TimeStamp Authority service has been disrupted, affecting Recip-e and MyCareNet.

Estimated resolution time
We are working to resolve this incident as a matter of extreme urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact:

Impact on service(s) and sub-service(s)
High impact on MyCareNet (Chapter IV, eAttest), Recip-e (Prescriber).

Recommended course of action(s)
No recommended actions.