Core services are not available Solved

Start date:

22/01/2024 - 09:07

End date:

22/01/2024 - 09:17

Lead:

eHealth

Description:

Update(s)

• 09:55 - situation is stabilised.
• 09:54 - no instability detected.
• 09:17 - solution is implemented, instability issues are still possible. A new update will follow before 10:00.
• 09:16 - restore of the traffic rerouting
• 09:07 - detection of the global incident

There is an incident affecting our core eHealth service. 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
The core eHealth services are not reachable.

Estimated resolution time
We are working to resolve this incident as a matter of extreme urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact:

Impact on service(s) and sub-service(s)
High impact on MyCareNet (all IT services), Recip-e (all IT services).

Recommended course of action(s)
No recommended actions.