Issues with eBox with a possible impact on eH2eBox Solved

Start date:

08/02/2024 - 09:05

End date:

08/02/2024 - 11:26

Lead:

Smals

Description:

Update(s):

• The eBox incident has been resolved, with no impact on eHealth services, 
• 11:06: No impact on eHealth services is visible in the monitoring systems or has been declared. 
• 10:04: for the moment, there is no visible impact on monitoring or reporting systems for eHealth services.

There is an incident affecting the service(s) eBox with a possible impact on eH2eBox 
We understand the importance of this service(s) to your business. Please see below for more information. 

Incident overview
A technical component (webservice) is on error and can give few error on eBox with possible impact on eH2eBox.

Estimated resolution time
Our service provider(s) are working to resolve this incident as a matter of urgency. 
Whilst we cannot give a precise timeframe at this stage, we can assure you that our specialist teams are fully engaged and will provide you with regular updates.

Impact:

Impact on service(s) and sub-service(s)
Service impact: eBox. 
Affected sub-service(s) (IT Services): eBox citizen, eBox enterprise, eBox Management.
Possible side effect and impact on eH2eBox.

Recommended course of action(s)
n/a
Please monitor our Status page for incident progress updates.

We acknowledge the critical role our services play in your business, and we extend our sincere apologies for any inconvenience this incident may generate.