Incidenten

There are problems with MyCareNet since this morning on several services. We are doing everything we can to restore the situation as quickly as possible.

BCP Pharma, BCP Chapter IV

support@intermut.be

There are currently issues with the National Register services.

The status can be found in the top right corner of the following website:

Dutch: https://www.ibz.rrn.fgov.be/nl/rijksregister/ 

French: https://www.ibz.rrn.fgov.be/fr/registre-national/

MEDIUM  - Dienst/Service Memberdata

Nous constatons des perturbations au niveau du flux synchrone MDA depuis ce matin. Ce flux est depuis traité via le FBIO (FallBack IO) pour 90% d’entr’eux. We stellen storingen vast met de synchrone MDA stroom sinds deze morgen . Deze stroom MDA is sindsdien in Fallback-IO (voor 90% van die stromen).

mycarenet@mloz.be

Hospitals

Pharmacists

Physicians

mycarenet@cm.be

Technical errors and high response times

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

We are experiencing disruptions on the MyCareNet services (Chapter IV, Insurability, GMF...)  since 9h30. Investigation is ongoing and we are working on a solution.

Users may experience issues with the following services:

Chapter IV Ask
Chapter IV Consultation
eAttest
Insurability Generic
Insurability Pharmacist
Insurability Legacy
GMF
Tarification
Invoicing (Async)
Admission Management (Async)
Medical House Subscription
MemberData

Performance issues synchronous MyCarenet fluxes (high response times)

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : Medium

Member Data : Medium

mycarenet@cm.be

There are issues with multiple eHealth services. Our teams are investigating the issue. 

Users may receive errors when trying to use the eHealth services.

Impact mainly on TherLink, Recip-e Executor, Attribute Authority and MetaHub services, caused by the MyCareNet incident.

UPDATE: issues have been solved since 15:32

Users might encounter some errors while using these services.

Due to the impact of weather conditions in parts of the country, Internet connectivity of the MyCareNet Platform is impaired

Impact on all services possible

support@intermut.be