Incidenten

Problems with the communication to external parties

Chapter IV Ask : High (unavailable)

GMD : High (unavailable)

Tarification : High (unavailable)

Member Data : Low : This service is protected by redundancy so impact for end users is reduced.

paul.vandoorslaer@cm.be

High response times causing time-outs

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

mycarenetservices.gezo.ict@cm.be

Incident in Production

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

We are having network pertubations.

Tarification : High (unavailable)

900mycarenet@hr-rail.be

Unavailability of platform - Investigation and resolution started

We advise you until resolution of incident to use the Emergency procedures discribed on this website.

More technical detail for PP's.

• Mainly the fluxes using Nippin V1 are impacted (INS, TARIF, GMD, CHIV,...).
• Also impact Therapheutic Link consultation, etc...
• Fluxes using Nippin V2 (eAttest, MDA) are more stable.

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

support@intermut.be

Problems with the chapter IV backoffice

Chapter IV Ask : High (unavailable)

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

INSURABILITY

Insurability Generic : Medium

helpdesk.carenet@solidaris.be

Response times too high and timing out impacting +/- 50% of requests

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

All requests without fallback solution timed out

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

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