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Incidenten

Disturbances impacting several eHealth services Solved

Start date 08/03/2023- 11:30
End date 08/03/2023- 12:05
Lead eHealth
Description

There are curently issues with the eHealth KGSS service, impacting several eHealth services.

Impact

Users may receive errors while using eHealth services. Our teams are investigating the issue.

MyCareNet incident Solved

Start date 06/03/2023- 10:38
End date 06/03/2023- 11:22
Lead CIN-NIC
Description

We are encountering encryption problems

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Contact info
support@intermut.be

IO 100 incident Solved

Start date 01/03/2023- 18:30
End date 01/03/2023- 18:45
Lead CIN-NIC
Description

Lots of consult tariff requests in error

Impact

Tarification : High (unavailable)

 

Contact info

mycarenetservices.gezo.ict@cm.be

IO 300 incident Solved

Start date 28/02/2023- 13:00
End date 28/02/2023- 13:25
Lead CIN-NIC
Description

There is an ongoing incident affecting the services of Socialist Mutual Insurance members. The noticeable impact of this is a possible slower response of services below to failure. Our teams are working to resolve the issue.

Impact

eAttest : Low

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

 

Contact info

helpdesk.carenet@solidaris.be

IO 300 incident Solved

Start date 28/02/2023- 11:44
End date 28/02/2023- 12:30
Lead CIN-NIC
Description

There is an ongoing incident affecting the services of Socialist Mutual Insurance members. The noticeable impact of this is a possible slower response of services below to failure. Our teams are working to resolve the issue.

Impact

Tarification : High (unavailable)

 

Contact info

Helpdesk.carenet@solidaris.be

IO 300 incident Solved

Start date 27/02/2023- 15:00
End date 27/02/2023- 16:00
Lead CIN-NIC
Description

IO 300 incident

Impact

Insurability Generic : Medium

 

Contact info

helpdesk.carenet@solidaris.be

Disturbances with the FAS services Solved

Start date 26/02/2023- 04:02
End date 26/02/2023- 10:50
Lead BOSA
Description

There are currently disturbances with the FAS services that can impact the login on various services and applications.

Our teams are investigating the issue.

Impact

Users may receive errors when trying to connect using the eID, Itsme or other authentication means.

IO 300 incident Solved

Start date 23/02/2023- 10:25
End date 23/02/2023- 16:00
Lead CIN-NIC
Description

There is an ongoing incident affecting the services of Socialist Mutual Insurance members.  The noticeable impact of this is a possible slower response of services below to failure.  This impact is not constant but rather in periods since +/- 10:20 this morning. Our teams are working to resolve the issue.

Impact

Chapter IV Ask : Low

GMF (Sync) : Low

Tarification : Low

Medical House Subscription : Low

Member Data : Low

 

Contact info

Helpdesk MyCareNet 02/515.17.00

IO 100 incident Solved

Start date 21/02/2023- 14:05
End date 21/02/2023- 14:14
Lead CIN-NIC
Description

Our services are unavailable (except when fallback mechanism is present)

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

 

Contact info

mycarenetservices.gezo.ict@cm.be

IO 200 incident Solved

Start date 21/02/2023- 10:50
End date 21/02/2023- 11:33
Lead CIN-NIC
Description

Infrastructure incident

Impact

GMF (Sync) : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenet@mloz.be
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