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Incidenten

IO 100 incident Solved

Start date 10/11/2022- 14:50
End date 10/11/2022- 16:40
Lead CIN-NIC
Description

Unavailability of a number of backoffices due to problems with referential service

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

 

Contact info

mycarenetservices.gezo.ict@cm.be


IO 500 incident Solved

Start date 09/11/2022- 09:28
End date 09/11/2022- 10:30
Lead CIN-NIC
Description

We are experiencing major disruptions on various services. We are trying to solve the problem as soon as possible.

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

 

Contact info

mycarenet@mloz.be


IO 300 incident Solved

Start date 09/11/2022- 09:12
End date 09/11/2022- 09:50
Lead CIN-NIC
Description

We are experiencing disruptions on the following services. Our teams are working to solve the problem. We will keep you informed of the follow-up.

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
support@intermut.be

IO 100 incident Solved

Start date 03/11/2022- 11:50
End date 03/11/2022- 12:50
Lead CIN-NIC
Description

High response times causing unavailability

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 200 incident Solved

Start date 27/10/2022- 08:50
End date 27/10/2022- 18:00
Lead CIN-NIC
Description

eAttest : Unavailable

Impact

eAttest : Unavailable

 

Contact info

Steve Wybouw


IO 500 incident Solved

Start date 27/10/2022- 08:30
End date 27/10/2022- 18:00
Lead CIN-NIC
Description

eAttest : UnAvailable

Impact

eAttest : UnAvailable

 

Contact info

Steve Wybouw


IO 100 incident Solved

Start date 18/10/2022- 09:08
End date 18/10/2022- 10:03
Lead CIN-NIC
Description

High response times

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

IO 900 incident Solved

Start date 17/10/2022- 15:50
End date 18/10/2022- 10:41
Lead CIN-NIC
Description

Issue with Migration of our communication platform in the Production environment (impact on all asynchronous flows) ...

Impact

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Contact info
900-carenet-mycarenet@hr-rail.be

FarmaFlux – Disturbances GFD consultation Solved

Start date 17/10/2022- 11:50
End date 17/10/2022- 12:25
Lead APB
Description

Between 11H50 and 12H25, one node encountered network issues.

FarmaFlux recently encounters an increasing number of network-related issues causing business applications -and associated database connections- to stop responding.  So called dropped packets on the network level is detected in this series of incidents.  Root cause not yet defined at date.  

 

 

Impact

Low: GFD-DPP Consultation was not possible in a few cases.

Contact info

marc.buckens@apb.be


MyCareNet incident Solved

Start date 17/10/2022- 09:00
End date 17/10/2022- 22:00
Lead CIN-NIC
Description

Portaal MyCareNet voor Raadpleging Verzekerbaarheid en Tarificatie https://prod.mycarenet.be niet mogelijk. Aanmelden en werken via software niet geimpacteerd. - Portail MyCareNet pour la consultation sur l'assurabilité et la tarification https://prod.mycarenet.be pas possible. Les logiciels d'inscription et de travail ne sont pas affectés.

Impact

Contact info
support@intermut.be

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