Incidenten

Update 10:45: the issues with Recip-e have been solved.

Update 10:40: Recip-e is stabilizing.

Update 10:30: The teams are currently implementing a solution. We will give a new update after this solution has been carried out to inform you on the results.

Recip-e services are currently interrupted (not 100%). The involved teams are working on a solution.

Prescriber, Executor and Patient services are disturbed.

Time outs possible on the transactions. Not 100% impacted.

Chapter IV Ask : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

GMF (Sync) : Medium

Tarification : Medium

Heavy impact on tarification (>50% of calls in error)

Tarification : Medium

Our team is investigating the incident

Chapter IV Ask : Low

GMF (Sync) : Low

Tarification : Low

GMF (Async) : Low

support@intermut.be

Incident on Nippin V1 The team is actively investigating

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

GMF (Async) : Medium

Insurability Legacy (Async) : Medium

Tarification

Tarification : Medium

Incident service Tarification OA 300

Tarification : Low

helpdesk.carenet@solidaris.be

Instability in the back-end of IO

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Unavailability of a number of backoffices due to problems with referential service

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

mycarenetservices.gezo.ict@cm.be

We are experiencing major disruptions on various services. We are trying to solve the problem as soon as possible.

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced.

mycarenet@mloz.be