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Incidenten

Disturbance on the Phoneticsearch functionality of ConsultRN Solved

Start date 03/06/2021- 23:00
End date 04/06/2021- 09:30
Lead RN
Description

There are currently issues with the Phoneticsearch function of ConsultRN and RNconsult. The technical teams of the National Register are investigating the problem.
 

Impact

Users who perform a search via the Phoneticsearch function of ConsultRN and RNconsult are likely to receive an error in about 30% of the cases. 

The following technical services are impacted:

/PersonService/Person : searchPhonetic
/PersonService/v4/consult : searchPhonetic
/CbssPersonService/v4/manage : registerPerson
/BISPersonService/BISPerson : registerPerson

 

IO 200 incident Solved

Start date 03/06/2021- 11:52
End date 03/06/2021- 14:12
Lead CIN-NIC
Description

Flows MDA 2xx on FBIO

Impact

Contact info
atosremedy@m-team.be

IO 300 incident Solved

Start date 31/05/2021- 08:30
End date 31/05/2021- 10:50
Lead CIN-NIC
Description

Incident resolved, services available again.

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

GMF (Async) : Medium

 

Contact info

Helpdesk.Carenet@socmut.be

IO 600 incident Solved

Start date 26/05/2021- 18:00
End date 27/05/2021- 09:30
Lead CIN-NIC
Description

We are experiencing problems with our server. We are working on a solution

Impact

GMF (Sync) : High (unavailable)

Tarification (Sync) : High (unavailable)

 

Contact info

helpdesk.carenet@hziv.be

MyCareNet incident Solved

Start date 25/05/2021- 09:50
End date 25/05/2021- 12:40
Lead CIN-NIC
Description

We encounter disturbances on the services Tarif - GMF start @09h50

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : Medium

Admission Management (Async) : Medium

GMF (Async) : Medium

MedAdmin (Async) : Medium

Contact info
support@intermut.be

IO 500 incident Solved

Start date 19/05/2021- 09:00
End date 19/05/2021- 11:43
Lead CIN-NIC
Description

eDMG +/- 25% impacted

Impact

   

Contact info

atosremedy@m-team.be

IO 600 incident Solved

Start date 18/05/2021- 17:30
End date 19/05/2021- 08:30
Lead CIN-NIC
Description

There is a problem with our server. We are working on a solution

Impact

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

Contact info
helpdesk.carenet@hziv.be

MyCareNet incident Solved

Start date 18/05/2021- 11:23
End date 18/05/2021- 12:10
Lead CIN-NIC
Description

There are currently disturbances on the MyCareNet services.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

 

Contact info

support@intermut.be

Issue to login with itsme Solved

Start date 17/05/2021- 11:00
End date 17/05/2021- 16:15
Lead BOSA
Description

There is for the moment an issue to login with Itsme. You can use another key to login via the FAS.

Impact

Root cause under investigation 

Issues with eHealth services Solved

Start date 17/05/2021- 09:06
End date 17/05/2021- 09:42
Lead Smals
Description

Update: The problems have been solved since 9:42. End users who still receive errors may have to restart their session.

There are currently issues with the eHealth services impacting among others Recipe, Insurability, eAttest, etc. Our teams are trying to work out a solution as fast as possible.

Impact

Errors are possible when trying to use the eHealth services.

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