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Incidenten

Issues with MyCareNet services Solved

Start date 02/08/2021- 09:30
End date 02/08/2021- 12:16
Lead CIN-NIC
Description

We are experiencing disruptions on the MyCareNet services (Chapter IV, Insurability, GMF...)  since 9h30. Investigation is ongoing and we are working on a solution.

Impact

Users may experience issues with the following services:

Chapter IV Ask
Chapter IV Consultation
eAttest
Insurability Generic
Insurability Pharmacist
Insurability Legacy
GMF
Tarification
Invoicing (Async)
Admission Management (Async)
Medical House Subscription
MemberData

IO 100 incident Solved

Start date 02/08/2021- 09:30
End date 02/08/2021- 15:30
Lead CIN-NIC
Description

Performance issues synchronous MyCarenet fluxes (high response times)

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : Medium

Member Data : Medium

 

Contact info

mycarenet@cm.be

Issues with eHealth services Solved

Start date 20/07/2021- 10:02
End date 20/07/2021- 10:28
Lead Smals
Description

There are issues with multiple eHealth services. Our teams are investigating the issue. 

Impact

Users may receive errors when trying to use the eHealth services.

Issues impacting eHealth services Solved

Start date 15/07/2021- 14:00
End date 15/07/2021- 15:32
Lead eHealth
Description

Impact mainly on TherLink, Recip-e Executor, Attribute Authority and MetaHub services, caused by the MyCareNet incident.

UPDATE: issues have been solved since 15:32

Impact

Users might encounter some errors while using these services.

MyCareNet incident [Update 15:20] Solved

Start date 15/07/2021- 14:00
End date 15/07/2021- 15:20
Lead CIN-NIC
Description

Due to the impact of weather conditions in parts of the country, Internet connectivity of the MyCareNet Platform is impaired

Impact

Impact on all services possible

Contact info

support@intermut.be

MyCareNet incident Solved

Start date 12/07/2021- 13:50
End date 13/07/2021- 01:00
Lead CIN-NIC
Description

We are experiencing disruptions on the MyCareNet services since 13h50. Investigation is ongoing and we are working on a solution.

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : Low

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : Low

Contact info
support@intermut.be

IO 100 incident Solved

Start date 12/07/2021- 10:00
End date 12/07/2021- 11:43
Lead CIN-NIC
Description

High response times and time-outs

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 300 Incident Solved

Start date 07/07/2021- 10:50
End date 07/07/2021- 11:30
Lead CIN-NIC
Description

IO 300 disruption : We are experiencing major disruptions at IO 300 between 10:50 and 11:30.

Impact
Chapter IV Ask Medium
Chapter IV Consultation Medium
eAttest Medium
Insurability Generic Medium
Insurability Pharmacist Medium
Insurability Legacy (Sync) Medium
GMF (Sync) Medium
Tarification Medium
Medical House Subscription Medium
Member Data Medium

Sector(s) using the impacted service(s) :

  • ambulance-service
  • bandagist
  • chiropodist
  • dentist
  • dietician
  • guard-post
  • hospital
  • laboratory
  • logopedist
  • medical-house
  • mental-home
  • midwife
  • nurse
  • optician
  • orthopedist
  • pharmacist
  • physician
  • physiotherapist
  • retirement
Contact info

helpdesk.carenet@socmut.be

IO 100 incident Solved

Start date 06/07/2021- 01:00
End date 06/07/2021- 14:28
Lead CIN-NIC
Description

Possibility of intermittent high response times/time-outs (one of the hardware nodes of our storage system failed)

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 05/07/2021- 20:01
End date 05/07/2021- 20:52
Lead CIN-NIC
Description

High response times and time-outs

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be
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