MyCareNet incident Solved Start date 25/10/2021- 10:30 End date 25/10/2021- 11:25 Lead CIN-NIC Description Impact on MyCareNet services possible, included Therapeuthic Link. Impact Info will be added Contact info support@intermut.be
Issues with the IAMConnect services Solved Start date 23/10/2021- 09:30 End date 23/10/2021- 11:00 Lead Smals Description There are currently issues to access several IAMConnect services. Update: issues have been solved from 11:00. Impact Possible errors while connecting to: EH Consent EH IAM EH WS Therapeutic Exclusion EH WS TherLink Vaccination data base CTPC Others Our teams are investigating the issue
MyCareNet incident - IO300 Solved Start date 22/10/2021- 09:15 End date 25/10/2021- 08:30 Lead CIN-NIC Description The service notify global medical file for physicians at IO 300 is partially disrupted. Consequently, a resend may succees. The team is working on a solution. Impact GMF Notify (Sync) : Medium GMF Consult (Sync) : None Contact info helpdesk.carenet@socmut.be
Issues with eHealth IAM Connect services Solved Start date 15/10/2021- 19:50 End date 15/10/2021- 20:47 Lead Smals Description Performances issues with IAM Connect impacting the eHealth REST services. Impact Disturbances with the following services: EH Consent EH IAM EH WS Therapeutic Exclusion EH WS TherLink
Issues with the eHealth services impacting the MyCareNet services, CTPC and Vaccination Codes Database Solved Start date 14/10/2021- 08:45 End date 14/10/2021- 10:30 Lead Smals Description Update: the issues have been solved. Update: 10:18: the incident is still ongoing, users may experience issues with the ehealth and MyCarenet services. Our teams are looking into it. Update 9:10: the situation has been stabilizing. However, instability issues are still possible. An update will follow when all issues have been solved. There are issues with eHealth services. Our teams are working on a solution. Impact Users may experience issues with several eHealth services impacting the MyCareNet services (eAttest, Chapter IV...) as well
IAM connect token incident, impacting MyHealthViewer and Consultation MijnGezondheid.be Solved Start date 13/10/2021- 21:42 End date 14/10/2021- 10:50 Lead Smals Description The service IAM connect token has performance issues. It can take a bit longer for the users to obtain their token. MyHealthViewer is also unavailable due to this issue. Impact The service IAM connect token has performance issues. It can take a bit longer for the users to obtain their token. MyHealthViewer is unavailable. There are issues with Consultation MijnGezondheid.be
MyCareNet incident Solved Start date 12/10/2021- 10:29 End date 12/10/2021- 12:07 Lead CIN-NIC Description The problem encountered this morning has been largely corrected. The impact is now limited to IO 100 services that are not covered by the fallback system. Impact Insurability Legacy (Sync) : Medium GMF (Sync) : Medium Invoicing (Async) : Medium Admission Management (Async) : Medium GMF (Async) : Medium Insurability Legacy (Async) : Medium MedAdmin (Async) : Medium Medical House Subscription : Medium Contact info support@intermut.be
IO 100 incident Solved Start date 12/10/2021- 10:22 End date 12/10/2021- 13:35 Lead CIN-NIC Description Database performance issues Impact Chapter IV Ask : Medium GMF (Sync) : Medium Tarification : Medium Medical House Subscription : Medium Member Data : Medium Contact info mycarenet@cm.be
Issues with CTPC and Vaccination Codes Database Solved Start date 11/10/2021- 11:40 End date 11/10/2021- 12:03 Lead Smals Description There are currently problems with CTPC and the Vaccination Codes Database. Impact Users may experience issues with eForm due to the issues with CTPC and they may experience problems with vaccination consultation due to the issues with Vaccination Codes Database.
Disturbances with the National Register Solved Start date 01/10/2021- 10:50 End date 01/10/2021- 12:18 Lead RN Description Issues impacting the services and applications using the National Register UPDATE: issues were resolved from 12:18 Impact The impacts on users of eHealth services are as follows Failure on the following applications: ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: there is a failure when verifying 'parental' access for users with children