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Incidenten

IO 300-400 incident Solved

Start date 28/10/2021- 16:00
End date 29/10/2021- 13:00
Lead CIN-NIC
Description

Instability in Medical House Subscription possible (retry can help)

Impact

Medical House Subscription : Medium

 

Contact info

support@intermut.be

Issues with Corona Test Presciption Code, VCD, Vitalink... Solved

Start date 28/10/2021- 10:20
End date 28/10/2021- 11:01
Lead Smals
Description

Update: the issues have been solved since 11:01.

There are currently issues with CTPC, Vaccination Codes Database (VCD), Vitalink... Our teams are currently working on a solution for this issue.

 

Impact

Users may have issues with CTPC, VCD, Vitalink and several other services. For an overview of the full extent of the impact, please verify "eHealth Online Services" at Dashboard - ehealth status website (fgov.be)

IO 100 incident Solved

Start date 28/10/2021- 10:00
End date 28/10/2021- 10:52
Lead CIN-NIC
Description

Memory issues on communication serveres

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
mycarenet@cm.be

MyCareNet incident Solved

Start date 25/10/2021- 10:30
End date 25/10/2021- 11:25
Lead CIN-NIC
Description

Impact on MyCareNet services possible, included Therapeuthic Link.

Impact

Info will be added

Contact info

support@intermut.be

Issues with the IAMConnect services Solved

Start date 23/10/2021- 09:30
End date 23/10/2021- 11:00
Lead Smals
Description

There are currently issues to access several IAMConnect services.

Update: issues have been solved from 11:00.

Impact

Possible errors while connecting to:

  • EH Consent
  • EH IAM
  • EH WS Therapeutic Exclusion
  • EH WS TherLink
  • Vaccination data base
  • CTPC
  • Others

Our teams are investigating the issue

MyCareNet incident - IO300 Solved

Start date 22/10/2021- 09:15
End date 25/10/2021- 08:30
Lead CIN-NIC
Description

The service notify global medical file for physicians at IO 300 is partially disrupted. Consequently, a resend may succees. The team is working on a solution.

Impact

GMF Notify (Sync) : Medium

GMF Consult (Sync) : None

 

Contact info

helpdesk.carenet@socmut.be

Issues with eHealth IAM Connect services Solved

Start date 15/10/2021- 19:50
End date 15/10/2021- 20:47
Lead Smals
Description

Performances issues with IAM Connect impacting the eHealth REST services.

Impact

Disturbances with the following services:

  • EH Consent
  • EH IAM
  • EH WS Therapeutic Exclusion
  • EH WS TherLink

Issues with the eHealth services impacting the MyCareNet services, CTPC and Vaccination Codes Database Solved

Start date 14/10/2021- 08:45
End date 14/10/2021- 10:30
Lead Smals
Description

Update: the issues have been solved.

Update: 10:18: the incident is still ongoing, users may experience issues with the ehealth and MyCarenet services. Our teams are looking into it.

Update 9:10: the situation has been stabilizing. However, instability issues are still possible. An update will follow when all issues have been solved.

There are issues with eHealth services. Our teams are working on a solution. 

Impact

Users may experience issues with several eHealth services impacting the MyCareNet services (eAttest, Chapter IV...) as well

IAM connect token incident, impacting MyHealthViewer and Consultation MijnGezondheid.be Solved

Start date 13/10/2021- 21:42
End date 14/10/2021- 10:50
Lead Smals
Description

The service IAM connect token has performance issues. It can take a bit longer for the users to obtain their token.  MyHealthViewer is also unavailable due to this issue.

Impact
  • The service IAM connect token has performance issues. It can take a bit longer for the users to obtain their token.
  • MyHealthViewer is unavailable.
  • There are issues with Consultation MijnGezondheid.be
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