Wij gebruiken cookies op deze site om de gebruikerservaring te verbeteren.

Incidenten

MyCareNet incident Solved

Start date 25/08/2021- 09:30
End date 25/08/2021- 12:16
Lead CIN-NIC
Description

Temporary hindrance may be experienced while consulting the synchronous services.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Therapeutic Link Consultation/Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

 

Contact info

support@intermut.be


MyCareNet incident Solved

Start date 24/08/2021- 09:40
End date 24/08/2021- 11:40
Lead CIN-NIC
Description

Processing at a higher load may cause hindrance to the processing of synchronous flows. We are trying to resolve this as quickly as possible and to limit the disruption as much as possible.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
support@intermut.be

MyCareNet incident Solved

Start date 23/08/2021- 09:30
End date 23/08/2021- 15:00
Lead CIN-NIC
Description

There are problems with MyCareNet since this morning on several services. We are doing everything we can to restore the situation as quickly as possible.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Low

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : Medium

Member Data : Low

Contact info
support@intermut.be


Issues with multiple eHealth services Solved

Start date 10/08/2021- 09:54
End date 10/08/2021- 10:12
Lead Smals
Description

There are currently issues with multiple eHealth services. Our teams are working on a solution. 

The Business Continuity Procedure (BCP) has been activated.

Impact

Users may receive errors when trying to use the eHealth services such as Recip-e.


MyCareNet disturbances Solved

Start date 06/08/2021- 10:20
End date 06/08/2021- 10:30
Lead CIN-NIC
Description

There are problems with MyCareNet since this morning on several services. We are doing everything we can to restore the situation as quickly as possible.

Impact

BCP Pharma, BCP Chapter IV

Contact info

support@intermut.be



OA 500 - VI 500 Perturbation flux synchrone MDA (Member Data) - Storingen synchrone MDA (Member Data) stroom Solved

Start date 05/08/2021- 08:40
End date 05/08/2021- 09:50
Lead CIN-NIC
Description

MEDIUM  - Dienst/Service Memberdata

Impact

Nous constatons des perturbations au niveau du flux synchrone MDA depuis ce matin. Ce flux est depuis traité via le FBIO (FallBack IO) pour 90% d’entr’eux. We stellen storingen vast met de synchrone MDA stroom sinds deze morgen . Deze stroom MDA is sindsdien in Fallback-IO (voor 90% van die stromen).

Contact info

mycarenet@mloz.be



IO 100 incident Solved

Start date 04/08/2021- 09:43
End date 04/08/2021- 10:15
Lead CIN-NIC
Description

Technical errors and high response times

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Contact info
mycarenet@cm.be

back2top