IO 100 incident Solved Start date 01/10/2021- 09:20 End date 01/10/2021- 09:42 Lead CIN-NIC Description Technical issues with chapter IV back-office Impact Chapter IV Ask : High (unavailable) Contact info mycarenet@cm.be
CIN-NIC - IO 100 Incident Solved Start date 28/09/2021- 14:13 End date 28/09/2021- 16:13 Lead CIN-NIC Description Description : IO100 - Incident The insurabilty, CHIV, GMF and Tarif services are currently disrupted. Investigations are underway to resolve the problem as soon as possible. Begin : 28/09/2021 14:13 Estimated End : 28/09/2021 16:13 Environment : Production Impact Service(s) impacted : Chapter IV Ask High (unavailable) Chapter IV Consultation High (unavailable) eAttest High (unavailable) Insurability Generic Medium Insurability Pharmacist Medium Insurability Legacy (Sync) Medium GMF (Sync) High (unavailable) Tarification High (unavailable) Medical House Subscription Medium Member Data Medium Sector(s) using the impacted service(s) : ambulance-service bandagist chiropodist dentist dietician guard-post hospital laboratory logopedist medical-house mental-home midwife nurse optician orthopedist pharmacist physician physiotherapist retirement Contact info Contact information : mycarenet@cm.be
Issues with MyCareNet services Solved Start date 25/09/2021- 17:20 End date 25/09/2021- 19:14 Lead MyCareNet Description Update: the issues have been solved in cooperation with our partner. Users may experience issues with the MyCareNet services. Impact Issues with MyCarenet services
Brussels Health Network is currently inaccessible Solved Start date 22/09/2021- 07:30 End date 22/09/2021- 10:00 Lead Abrumet Description The Brussels Health Network is currently inaccessible because we have a server problem with our host Impact Brussels Health Network is currently inaccessible
Issues with eH2eBox Solved Start date 19/09/2021- 11:03 End date 19/09/2021- 12:22 Lead Smals Description Disturbances with publication of messages using the eH2eBox service. Update: issues have been resolved from 12h22. Impact Possible errors with the eH2eBox service, used to send messages from the eHealthBox to citizens or enterprises (social security) eBoxes.
IO 100 incident Solved Start date 15/09/2021- 08:50 End date 15/09/2021- 11:00 Lead CIN-NIC Description The CHIV, GMF and Tarif services are currently slightly disrupted. Investigations are underway to resolve the problem as soon as possible. Impact Chapter IV Ask : LowChapter IV Consultation : LowTarification : LowGMF (Async) : Low Contact info mycarenet@cm.be
Issues with eHealthBox (eHBox) Solved Start date 06/09/2021- 10:28 End date 06/09/2021- 13:10 Lead Smals Description There are currently issues with eHealthBox (eHBox) Consultation and Publication . Our teams are working on a solution. UPDATE: eHealthBox Services available again since 11:10, yet some instability may persist. Impact Users may experience issues with eHealthBox Consultation and Publication.
Issues with eHealthBox (eHBox) Solved Start date 06/09/2021- 08:07 End date 06/09/2021- 08:42 Lead Smals Description There are currently issues with eHealthBox (eHBox) Consultation. Our teams are working on a solution. Impact Users may experience issues with eHealthBox Consultation.
IO 600 incident Solved Start date 04/09/2021- 09:30 End date 06/09/2021- 08:30 Lead CIN-NIC Description Technical incident. No expected impact on services. Impact Insurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : Low Contact info helpdesk.carenet@hziv.be
Issues impacting eHealth services Solved Start date 30/08/2021- 14:05 End date 30/08/2021- 14:26 Lead Smals Description There are currently issues with multiple eHealth services. Our teams are working on a solution. The Business Continuity Procedure (BCP) has been activated. Issues have been solved from 14:26 Impact Disturbances with several eHealth services. More details on the dashboard: https://www.status.ehealth.fgov.be/fr/dashboard