Hospital documents not available on RSW Solved Start date 25/11/2021- 00:00 End date 25/11/2021- 15:45 Lead RSW Description Hospital documents are not available on RSW Impact Hospital documents (High) Contact info support@rsw.be
IO 600 incident Solved Start date 23/11/2021- 16:35 End date 23/11/2021- 17:33 Lead CIN-NIC Description Interruption le 23/11/2021 Impact eAttest : High (unavailable)Tarification : High (unavailable)Invoicing (Async) : High (unavailable)Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced. Contact info helpdesk.carenet@caami.be
IO 600 incident Solved Start date 23/11/2021- 13:05 End date 23/11/2021- 14:10 Lead CIN-NIC Description incident cet après-midi Impact eAttest : High (unavailable)Tarification : High (unavailable)Invoicing (Async) : High (unavailable)Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced. Contact info Helpdesk.carenet@caami.be
IO 100 incident Solved Start date 22/11/2021- 14:35 End date 22/11/2021- 15:00 Lead CIN-NIC Description Temporary High Response Times Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
Issues with Value Added Services, Corona services and multiple websites Solved Start date 21/11/2021- 15:30 End date 21/11/2021- 22:30 Lead Smals Description Update: the issues have been solved. Update 21:48: Several services that were unavailable are operational again. The services that are not available yet are currently being restored. There are issues with multiple services. Our teams are working on a solution. Impact Users may experience issues reaching: Value Added Services (overview under "eHealth online services": https://status.ehealth.fgov.be/nl/dashboard) https://www.ehealth.fgov.be/ https://www.mijngezondheid.belgie.be/#/ and https://www.masante.belgique.be/#/ https://travel.info-coronavirus.be An overview of the entire impact can be found here: https://status.ehealth.fgov.be/nl/dashboard
Issues with Therlink (Therapeutic Relations) Solved Start date 21/11/2021- 10:30 End date 21/11/2021- 11:35 Lead Smals Description Update: the issues have been solved since 11:35. There are currently issues with Therapeutic Relations (Therlink). Our teams are working on a solution. Impact Users may experience issues with Therapeutic Relations. An overview of the impact can be found here: https://status.ehealth.fgov.be/nl/dashboard
IO 100 incident Solved Start date 04/11/2021- 19:15 End date 04/11/2021- 19:42 Lead CIN-NIC Description Urgent intervention on the back-office servers chapter IV Impact Chapter IV Ask : High (unavailable) Contact info mycarenet@cm.be
Issues impacting several healthcare services Solved Start date 31/10/2021- 14:35 End date 31/10/2021- 19:36 Lead Smals Description Issues with healthcare services, such as Vaccination Data Base, CTPC and other Value Added Services. Our teams are working on a solution. UPDATE 18:00: situation has been stabilized for most services. We are still encountering issues with the VCD, CTPC and eForms services. Issues have been completely solved from 19:36 Impact Instability on several services, including: Vaccination Data Base CTPC eForms 1733 EMSR MaSanté / MijnGezondheid CRT eYouth Insisto Digitaal Platform eCare registers Vitalink
Issues with multiple services such as Vaccination Code Database, Corona Test Presciption Code and eForms Solved Start date 31/10/2021- 10:41 End date 31/10/2021- 12:20 Lead Smals Description Our teams are working on a solution for the issues with multiple services such as VCD, CTPC and eForms. UPDATE 12:10: improvement in the use of the services but still possible issues. Issues have been completely solved from around 12:20. Impact Users may experience issues with multiple services such as Vaccination Code Database (VCD), Corona Test Prescription Code (CTPC) and eForms. 1733 users are mainly impacted.
Disturbances with login to eHealth portal Solved Start date 31/10/2021- 06:00 End date 31/10/2021- 08:15 Lead Smals Description There are currently issues with the login on the eHealth portal. UPDATE: disturbances have been solved. There should have been no actual impact for the end users. Impact Users might have errors when trying to connect on the eHealth portal.