Issues with Value Added Services, Corona services and multiple websites Solved Start date 21/11/2021- 15:30 End date 21/11/2021- 22:30 Lead Smals Description Update: the issues have been solved. Update 21:48: Several services that were unavailable are operational again. The services that are not available yet are currently being restored. There are issues with multiple services. Our teams are working on a solution. Impact Users may experience issues reaching: Value Added Services (overview under "eHealth online services": https://status.ehealth.fgov.be/nl/dashboard) https://www.ehealth.fgov.be/ https://www.mijngezondheid.belgie.be/#/ and https://www.masante.belgique.be/#/ https://travel.info-coronavirus.be An overview of the entire impact can be found here: https://status.ehealth.fgov.be/nl/dashboard
Issues with Therlink (Therapeutic Relations) Solved Start date 21/11/2021- 10:30 End date 21/11/2021- 11:35 Lead Smals Description Update: the issues have been solved since 11:35. There are currently issues with Therapeutic Relations (Therlink). Our teams are working on a solution. Impact Users may experience issues with Therapeutic Relations. An overview of the impact can be found here: https://status.ehealth.fgov.be/nl/dashboard
IO 100 incident Solved Start date 04/11/2021- 19:15 End date 04/11/2021- 19:42 Lead CIN-NIC Description Urgent intervention on the back-office servers chapter IV Impact Chapter IV Ask : High (unavailable) Contact info mycarenet@cm.be
Issues impacting several healthcare services Solved Start date 31/10/2021- 14:35 End date 31/10/2021- 19:36 Lead Smals Description Issues with healthcare services, such as Vaccination Data Base, CTPC and other Value Added Services. Our teams are working on a solution. UPDATE 18:00: situation has been stabilized for most services. We are still encountering issues with the VCD, CTPC and eForms services. Issues have been completely solved from 19:36 Impact Instability on several services, including: Vaccination Data Base CTPC eForms 1733 EMSR MaSanté / MijnGezondheid CRT eYouth Insisto Digitaal Platform eCare registers Vitalink
Issues with multiple services such as Vaccination Code Database, Corona Test Presciption Code and eForms Solved Start date 31/10/2021- 10:41 End date 31/10/2021- 12:20 Lead Smals Description Our teams are working on a solution for the issues with multiple services such as VCD, CTPC and eForms. UPDATE 12:10: improvement in the use of the services but still possible issues. Issues have been completely solved from around 12:20. Impact Users may experience issues with multiple services such as Vaccination Code Database (VCD), Corona Test Prescription Code (CTPC) and eForms. 1733 users are mainly impacted.
Disturbances with login to eHealth portal Solved Start date 31/10/2021- 06:00 End date 31/10/2021- 08:15 Lead Smals Description There are currently issues with the login on the eHealth portal. UPDATE: disturbances have been solved. There should have been no actual impact for the end users. Impact Users might have errors when trying to connect on the eHealth portal.
Issues with multiple services such as Corona Test Presciption Code, 1733 and eForms Solved Start date 30/10/2021- 16:04 End date 30/10/2021- 16:50 Lead Smals Description Update: the issues have been solved. There are currently issues with multiple services such as CTPC, 1733 and eForms. Our teams are investigating the problem. Impact Users may experience issues with multiple services such as CTPC, 1733 and eForms.
IO 300-400 incident Solved Start date 28/10/2021- 16:00 End date 29/10/2021- 13:00 Lead CIN-NIC Description Instability in Medical House Subscription possible (retry can help) Impact Medical House Subscription : Medium Contact info support@intermut.be
Issues with Corona Test Presciption Code, VCD, Vitalink... Solved Start date 28/10/2021- 10:20 End date 28/10/2021- 11:01 Lead Smals Description Update: the issues have been solved since 11:01. There are currently issues with CTPC, Vaccination Codes Database (VCD), Vitalink... Our teams are currently working on a solution for this issue. Impact Users may have issues with CTPC, VCD, Vitalink and several other services. For an overview of the full extent of the impact, please verify "eHealth Online Services" at Dashboard - ehealth status website (fgov.be)
IO 100 incident Solved Start date 28/10/2021- 10:00 End date 28/10/2021- 10:52 Lead CIN-NIC Description Memory issues on communication serveres Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : LowGMF (Sync) : MediumTarification : MediumMedical House Subscription : Medium Contact info mycarenet@cm.be