Incidenten

Performance issues synchronous MyCarenet fluxes (high response times)

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : Medium

Member Data : Medium

mycarenet@cm.be

We are experiencing disruptions on the MyCareNet services (Chapter IV, Insurability, GMF...)  since 9h30. Investigation is ongoing and we are working on a solution.

Users may experience issues with the following services:

Chapter IV Ask
Chapter IV Consultation
eAttest
Insurability Generic
Insurability Pharmacist
Insurability Legacy
GMF
Tarification
Invoicing (Async)
Admission Management (Async)
Medical House Subscription
MemberData

There are issues with multiple eHealth services. Our teams are investigating the issue. 

Users may receive errors when trying to use the eHealth services.

Due to the impact of weather conditions in parts of the country, Internet connectivity of the MyCareNet Platform is impaired

Impact on all services possible

support@intermut.be

Impact mainly on TherLink, Recip-e Executor, Attribute Authority and MetaHub services, caused by the MyCareNet incident.

UPDATE: issues have been solved since 15:32

Users might encounter some errors while using these services.

We are experiencing disruptions on the MyCareNet services since 13h50. Investigation is ongoing and we are working on a solution.

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : Low

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : Low

High response times and time-outs

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

IO 300 disruption : We are experiencing major disruptions at IO 300 between 10:50 and 11:30.

Sector(s) using the impacted service(s) :

• ambulance-service
• bandagist
• chiropodist
• dentist
• dietician
• guard-post
• hospital
• laboratory
• logopedist
• medical-house
• mental-home
• midwife
• nurse
• optician
• orthopedist
• pharmacist
• physician
• physiotherapist
• retirement

helpdesk.carenet@socmut.be

Possibility of intermittent high response times/time-outs (one of the hardware nodes of our storage system failed)

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

High response times and time-outs

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium