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Incidenten

Issues impacting several eHealth services Solved

Start date 08/01/2022- 12:15
End date 08/01/2022- 13:15
Lead Smals
Description

Disturbances with the IAM TokenExchange service, impacting several application and services, including:

  • 1733
  • CTPC/COVID

Issues have been solved around 13h15.

Impact

Users might receive 504 errors while calling the service.

IO 300 incident Solved

Start date 05/01/2022- 09:00
End date 05/01/2022- 11:07
Lead CIN-NIC
Description

We are experiencing disruptions that are having a significant impact on several synchronous services. 
Our teams are working hard to stabilize the situation. 

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable)

Sector(s) using the impacted service(s) :

  • ambulance-service
  • bandagist
  • chiropodist
  • dentist
  • dietician
  • guard-post
  • hospital
  • laboratory
  • logopedist
  • medical-house
  • mental-home
  • midwife
  • nurse
  • optician
  • orthopedist
  • pharmacist
  • physician
  • physiotherapist
  • retirement

 

Contact info

helpdesk.carenet@socmut.be - 02/51 50 700

IO 400 incident Solved

Start date 05/01/2022- 09:00
End date 05/01/2022- 11:07
Lead CIN-NIC
Description

We are experiencing disruptions that are having a significant impact on several synchronous services. 
Our teams are working hard to stabilize the situation. 

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable)

Sector(s) using the impacted service(s) :

  • ambulance-service
  • bandagist
  • chiropodist
  • dentist
  • dietician
  • guard-post
  • hospital
  • laboratory
  • logopedist
  • medical-house
  • mental-home
  • midwife
  • nurse
  • optician
  • orthopedist
  • pharmacist
  • physician
  • physiotherapist
  • retirement

 

Contact info

carenet@mut400.be

Issues with the portal of the Brussels Health Network (Réseau Santé Bruxellois) Solved

Start date 26/12/2021- 17:17
End date 27/12/2021- 10:18
Lead Abrumet
Description

Update: the issues have been solved.

The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for several patients and care providers (more information below "impact"). The technical teams are working on a solution.

Impact

The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for:

Disturbances with the Brussels Health Network (RSB-BGN) portal Solved

Start date 21/12/2021- 18:40
End date 21/12/2021- 21:00
Lead Abrumet
Description

Users (patients and healthcare professionals as well) might receive errors while trying to connect on the Brussels Health Network (Réseau Santé Bruxellois / Brussels Gezondheids Netwerk) using the https://brusselshealthnetwork.be/ website or the https://myhealth.belgium.be/ portal.

Impact

Disturbances on the BHN/RSB/BGN portal for end users. 

Our teams are working on a solution.

IO 100 incident Solved

Start date 16/12/2021- 10:56
End date 16/12/2021- 11:18
Lead CIN-NIC
Description

Issue with internal service bus

Impact

Tarification : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

FAS - eIDAS authentication temporary unavailable for German citizens Solved

Start date 15/12/2021- 12:50
End date 21/12/2021- 11:00
Lead BOSA
Description

Due to a recent new security risk, the authentication of German citizens via eIDAS is currently not possible.

The FPS BOSA is working together with the German eIDAS services to solve this problem as soon as possible.

Impact

Authentication of German citizens via eIDAS is currently not possible.

IO 100 incident Solved

Start date 14/12/2021- 10:00
End date 14/12/2021- 10:30
Lead CIN-NIC
Description

Database backup B2B communication layer

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : High (unavailable)

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

Issues with multiple eHealth services due to unavailability of the KSZ-BCSS services Solved

Start date 13/12/2021- 13:09
End date 13/12/2021- 13:56
Lead BCSS-KSZ
Description

 The KSZ/BCSS services are currently unavailable. Our teams are working on a solution. 

Impact

Access to the following applications is not possible:

  • ConsultRN
  • Creation of therapeutic relations
  • Recip-e executor
  • Creation and revocation of a consent
  • Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
  • MyHealthViewer
  • PARIS
  • Orgadon
  • Tardis
  • eCare Qermid
  • MyHealth: it is no longer possible to check 'parental' access for users with children
  • CareLink (care relationship)
    • mediprima consult
    • back2work

 

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