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Incidenten

Issues with eForms Solved

Start date 15/01/2022- 07:20
End date 15/01/2022- 13:00
Lead HealthConnect
Description

There are currently issues with eForms. Our teams are working on a solution.

Impact

Some users may not be able to access or send eForms and receive errors when trying to.

Issues with IAM token Solved

Start date 12/01/2022- 08:15
End date 12/01/2022- 09:00
Lead Smals
Description

There are currently issues with IAM token. Our teams are working on a solution that will be shortly be implemented.

Impact

Issues with IAM token.

Issue to login with eID Solved

Start date 12/01/2022- 01:00
End date 12/01/2022- 12:00
Lead BOSA
Description

You can have problems when trying to login via eID on the FAS. 

Impact

Login problem

Contact info

servicedesk.dto@bosa.fgov.be 

IO 100 incident Solved

Start date 10/01/2022- 11:20
End date 10/01/2022- 12:30
Lead CIN-NIC
Description

Performance issues mycarenet fluxex

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 10/01/2022- 08:50
End date 10/01/2022- 10:30
Lead CIN-NIC
Description

Intermittent issues with performance/response times of MyCarenet fluxes

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

Issues impacting several eHealth services Solved

Start date 08/01/2022- 12:15
End date 08/01/2022- 13:15
Lead Smals
Description

Disturbances with the IAM TokenExchange service, impacting several application and services, including:

  • 1733
  • CTPC/COVID

Issues have been solved around 13h15.

Impact

Users might receive 504 errors while calling the service.

IO 300 incident Solved

Start date 05/01/2022- 09:00
End date 05/01/2022- 11:07
Lead CIN-NIC
Description

We are experiencing disruptions that are having a significant impact on several synchronous services. 
Our teams are working hard to stabilize the situation. 

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable)

Sector(s) using the impacted service(s) :

  • ambulance-service
  • bandagist
  • chiropodist
  • dentist
  • dietician
  • guard-post
  • hospital
  • laboratory
  • logopedist
  • medical-house
  • mental-home
  • midwife
  • nurse
  • optician
  • orthopedist
  • pharmacist
  • physician
  • physiotherapist
  • retirement

 

Contact info

helpdesk.carenet@socmut.be - 02/51 50 700

IO 400 incident Solved

Start date 05/01/2022- 09:00
End date 05/01/2022- 11:07
Lead CIN-NIC
Description

We are experiencing disruptions that are having a significant impact on several synchronous services. 
Our teams are working hard to stabilize the situation. 

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable)

Sector(s) using the impacted service(s) :

  • ambulance-service
  • bandagist
  • chiropodist
  • dentist
  • dietician
  • guard-post
  • hospital
  • laboratory
  • logopedist
  • medical-house
  • mental-home
  • midwife
  • nurse
  • optician
  • orthopedist
  • pharmacist
  • physician
  • physiotherapist
  • retirement

 

Contact info

carenet@mut400.be

Issues with the portal of the Brussels Health Network (Réseau Santé Bruxellois) Solved

Start date 26/12/2021- 17:17
End date 27/12/2021- 10:18
Lead Abrumet
Description

Update: the issues have been solved.

The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for several patients and care providers (more information below "impact"). The technical teams are working on a solution.

Impact

The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for:

Disturbances with the Brussels Health Network (RSB-BGN) portal Solved

Start date 21/12/2021- 18:40
End date 21/12/2021- 21:00
Lead Abrumet
Description

Users (patients and healthcare professionals as well) might receive errors while trying to connect on the Brussels Health Network (Réseau Santé Bruxellois / Brussels Gezondheids Netwerk) using the https://brusselshealthnetwork.be/ website or the https://myhealth.belgium.be/ portal.

Impact

Disturbances on the BHN/RSB/BGN portal for end users. 

Our teams are working on a solution.

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