Incidenten

Recip-e services interrupted

Prescripber, Executor services are interrupted due to a database intervention this morning.

Update 11:50, all services are back OK

Update 12:05, Prescriptions created today are not yet availalable, this will be done in the next hour

Update 12:20, All prescriptions created today are back available.

servicedesk@recip-e.be

Naar aanleiding van een netwerk incident binnen het platform ondervonden meerdere fluxen impact. De impact was niet totaal voor het hele platform, maar ook niet verwaarloosbaar, niet voor alle fluxen, niet altijd 100% voor een flux... Na onderzoek werd een oplossing in plaats gebracht en stabiliseerde de omgeving rond 11u in de ochtend. Excuses voor het ongemak.

Suite à un incident réseau sur la plateforme, plusieurs flux ont été impactés. L'impact n'était pas total pour l'ensemble de la plateforme, mais pas négligeable non plus, pas pour tous les flux, pas toujours à 100% pour ces flux impactés.... Après investigation, une solution a été mise en place et l'environnement s'est stabilisé vers 11h. Toutes nos excuses pour les désagréments encourus.

..

support@intermut.be

Tarification

Tarification : High (unavailable)

Impact on MyCareNet Nippin V2 platform for the fluxes Memberdata (MDA) and eAttest. 

Activation of DRP solutions stabilized the environment.

support@intermut.be

Update: 15:00: following the implemented solution, the service is stabilizing. Errors are still possible.

Update 14:50: our teams have investigated the issue and are currently implementing a solution.

There are currently issues with Recip-e Executor and Prescribers. Our teams are working on it.

Errors may occur when trying to retrieve prescriptions.

servicedesk@recip-e.be

Recip-e services are disrupted

Recip-e services are disrupted

servicedesk@recip-e.be

There are currently issues with Recip-e Executor services

Errors may occur when trying to retrieve prescriptions.

servicedesk@recip-e.be

Incident yesterday evening: High response times causing unavailability

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

High response times causing intermittent time-outs and, as a consequence, intermittent unavailabilities

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Very high response times  causing unavailability to access RSW services 

Physicians might receive errors while using the RSW services.

icthelpdesk@rsw.be