Incidenten

Possible errors for a limited number of users (5%) trying to access web applications using the eHealth identification service to login.

Impact was limited to some users and web applications using the eHealth IDP (identity provider service to authenticate).

Short interruptions and disturbances due to network issues

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Medical House Subscription : Low

Member Data : Low

Update: the issues have been solved.

Issues with Recip-e and MyCareNet services for doctors using CareConnect. Our partner is working on a solution.

Doctors who use CareConnect may receive errors for Recip-e and MyCareNet services.

Database migration taking more time than planned

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Performance impact on BackEnd of IO causing possible time-outs. Our FallBack IO is helping a hand in order to limit the impact.

Chapter IV Ask : Medium

Chapter IV Consultation : Low

Tarification : Low

Member Data : Low

Ernstige storingen / Perturbations sérieuses

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Issues impacting several eHealth services.

Our teams are working on a solution.

The eHealth BCP has been activated.

UPDATE: issues solved from 10:34.

The AttributeAuthority and ConsultRN services disturbances might cause errors for users when calling the eHealth services for authentification.

Disturbances with Recip-e Executor.

UPDATE: issues have been resolved between 9:43 and 9:57. 

Issues solved from 10:34.

Executor - listOpenPrescriptions

Executor - markAsArchived 

Executor - getPrescriptionForExecutor

GFD-DPP Can not access eHealth AA servcies having an impact on GFD Consultation (getdata() and getdatatypes())

GFD-DPP Can not access eHealth AA servcies having an impact on GFD Consultation (getdata() and getdatatypes())

Mail:  marc.buckens@apb.be

Issues with the ID Support service, impacting the verification of the patient data (eID, SIS, SIS+) and the use of Consent, Therapeutic Link, Metahub and ConsultRN services.

Our teams are investigating the issues.

The eHealth BCP has been activated.

Issues have been solved around 14:50.

Verification of patient data might fail, with impact on at least the following services:

• ID Support
• Consent
• TherLink
• ConsultRN

Other services such as Recip-e, eCare Orthopride, eCare TuCo and RCT/CTR might also be impacted.