Incident Itsme Solved Start date 11/05/2021- 09:00 End date 11/05/2021- 10:32 Lead BOSA Description Itsme not available. Impact It is currently impossible to login via Itsme
Reverse proxy incident with impact on some eForms Solved Start date 10/05/2021- 09:15 End date 10/05/2021- 10:13 Lead HealthConnect Description Load-issue on the reverse proxy with impact on all eForms. Impact Due to the heavy load on the reverse proxy, especially impact on eForms with central sending functionalities; Contact info support@healthconnect.be
Disturbances with the national register Solved Start date 10/05/2021- 08:50 End date 10/05/2021- 11:25 Lead RN Description Update: The issues have been solved since 11:25. There are currently disturbances with the national register services, possibly impacting eHealth services. Impact The impacts on users of eHealth services are as follows Access to the following applications might not be possible: ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: it might no longer be possible to check 'parental' access for users with children
IO 100 incident Solved Start date 06/05/2021- 18:42 End date 06/05/2021- 19:43 Lead CIN-NIC Description Problems during release global medical file application Impact GMF (Sync) : High (unavailable)Tarification : High (unavailable) Contact info mycarenet@cm.be
Incident Notification - itsme® Services Solved Start date 06/05/2021- 10:45 End date 06/05/2021- 12:29 Lead BOSA Description Itsme is currently experiencing a technical issue affecting itsme® Authentication and Signing. We're investigating the cause and will provide an update as soon as we have more detail. Impact For any additional questions about this maintenance, please contact operations@itsme.be.
Vaccinnet Solved Start date 04/05/2021- 13:30 End date 05/05/2021- 23:59 Lead Vaccinnet Description BOSA(FedICT) laat weten dat er technische problemen zijn bij het inloggen via de federale authentificatie dienst. Vaccinnet maakt gebruik van de federale Authentificatiedienst. Vandaar dat men hinder kan ondervinden bij het inloggen in Vaccinnet. Onze excuses voor het eventuele veroorzaakte ongemak. Le SPF BOSA (FedICT) annonce qu'il font face à des problèmes techniques qui impactent la connexion via le service d'authentification fédéral. Or, Vaccinnet utilise ce service d'authentification fédéral. C'est pourqoui les utilisateurs peuvent rencontrer des difficultés pour se connecter à Vaccinnet. Nous vous présentons nos excuses pour le désagrément occasionné. Impact Webapplicatie/Application web
Issues impacting eHealth services Solved Start date 04/05/2021- 11:57 End date 04/05/2021- 17:00 Lead Belnet Description UPDATE: the situation is stable since 13h15. As of 17h00 the situation is considered solved by Belnet. However, Belnet remains vigilant for potential new attacks. Due to a global network issue, users may experience problems with the eHealth services and other services in both the private and the public sector. Our partner is working on a solution to stabilize the situation. Impact Users might face issues when logging on or using the eHeath services and applications. Global issues impacting all eHealth services. Our teams are working on it. eHealth BCP has been activated from 12:12 https://status.belnet.be/
IO 600 incident Solved Start date 04/05/2021- 11:40 End date 05/05/2021- 18:30 Lead CIN-NIC Description There is a problem on the network at our infrastructure provider. We are currently working on a solution Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : Medium Contact info helpdesk.carenet@hziv.be
IO 100 incident Solved Start date 04/05/2021- 11:00 End date 04/05/2021- 11:15 Lead CIN-NIC Description High response times Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 04/05/2021- 09:55 End date 04/05/2021- 10:25 Lead CIN-NIC Description High response times, with periods of unavailability for services without fallback solution Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : MediumeAttest : MediumInsurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumGMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable)Member Data : Medium Contact info mycarenet@cm.be