eForms not available due to technical issue Solved Start date 13/12/2021- 08:15 End date 13/12/2021- 08:45 Lead HealthConnect Description eForms platform down by incident Impact eForms not available Contact info support@healthconnect.be
Issues with eHealthBox impacting eForms Solved Start date 12/12/2021- 11:30 End date 12/12/2021- 12:24 Lead Smals Description Issues with the eHealthBox Publication service. Users might not be able to send messages. The disturbances have been solved from 12:24. Impact Sending messages might not work. The sending of eForms will also return errors due to the disturbances with the service. Our teams are working on a solution.
eIDAS Authentication temporary unavailable for German citizens Solved Start date 10/12/2021- 15:15 End date 13/12/2021- 10:00 Lead BOSA Description NL Beste klant, Om veiligheidsredenen is authenticatie van Duitse burgers via eIDAS momenteel niet mogelijk. Wij werken samen met hun diensten om dit probleem zo spoedig mogelijk op te lossen. Onze excuses voor dit ongemak, we houden u op de hoogte wanneer dit opgelost is. Met vriendelijke groeten, Service Desk - BOSA DG Digital Transformation FR Cher client, Pour des raisons de sécurité, l’authentification provenant des citoyens allemands via eIDAS est actuellement impossible. Nous coopérons avec leurs services afin de résoudre ce problème le plus rapidement possible. Nous vous prions de bien vouloir nous excuser pour ce désagrément et nous vous tiendrons informés. Bien à vous, Service Desk - BOSA DG Transformation Digitale EN Dear customer, For security reasons, authentication from German citizens via eIDAS is currently impossible. We are cooperating with their services to solve this problem as soon as possible. We apologise for the inconvenience and will keep you further informed. Kind regards, Service Desk - BOSA DG Digital Transformation Impact eIDAS Authentication temporary unavailable for German citizens Contact info Service Desk www.bosa.belgium.be BOSA DG Digital Transformation WTC III, Simon Bolivarlaan 30 Boulevard Simon Bolivar 30 1000 Brussel / Bruxelles Servicedesk.dto@bosa.fgov.be
IO 600 incident Solved Start date 09/12/2021- 13:00 End date 09/12/2021- 14:30 Lead CIN-NIC Description We are currently having some network issues. We are working on a solution. Impact Tarification : MediumMedical House Subscription : Medium Contact info helpdesk.carenet@hziv.be
eForms down Solved Start date 09/12/2021- 09:50 End date 09/12/2021- 12:00 Lead HealthConnect Description Currently, all eForms are not availble because of a DNS issues at our hosting provider. We are looking into it to solve ASAP. Impact eForms are not available. Contact info support@healthconnect.be
login with itsme® to online services is disrupted Solved Start date 07/12/2021- 10:15 End date 07/12/2021- 14:00 Lead BOSA Description login with itsme® to online services is disrupted Impact Currently the login with itsme® to online services is disrupted: the login does not work, or is very slow. A message has been published on the FAS for end users.
MyCareNet incident Solved Start date 07/12/2021- 08:04 End date 07/12/2021- 09:40 Lead CIN-NIC Description We are currently experiencing a disruption of various synchronous flows (insurability, tarification, therapeutic link). / Our teams are working hard to provide a solution as soon as possible. Impact Insurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumTarification : Medium Contact info support@intermut.be
eForms downtime for some groups Solved Start date 05/12/2021- 20:00 End date 06/12/2021- 13:00 Lead HealthConnect Description Because of a major upgrade on the eForms platform, possible instabilities and connection issues may occur (exceptional cases). Impact For some groups of users, the usage of eForms is temporarily not available due to a major upgrade of the eForms platform. Contact info support@healthconnect.be
Issues with multiple eHealth services, Therapeutic Links, Corona Test Prescription Code, 1733 and Mijngezondheid.be Solved Start date 04/12/2021- 09:40 End date 04/12/2021- 11:15 Lead Smals Description Update 11:20 - The situation is currently stabilizing. However, issues are still possible. Update 10:20 - Our teams are still working on a solution. There are currently issues with multiple eHealth services, Corona Test Prescription Code (CTPC) and Mijngezondheid.be (masante.belgique.be). Our teams are working on a solution. Impact Users may experience errors when sending a CTPC code via eForm, trying to access mijngezondheid.be (masante.belgique.be) or when using the eHealth services. There are also issues with Therapeutic Link (Therlink) and 1733. Click here for the dashboard with the full extent of the impact.
Issues with ID Support Services Solved Start date 29/11/2021- 10:40 End date 29/11/2021- 12:15 Lead RN Description Issues with ID Support Services are impacting several services, including the use of ConsultRN and the therapeutic relations services. Users may also receive errors when connecting on our applications. Our teams are investigating the issue. UPDATE: issues have been solved from 12:15. Impact The impacts on users of eHealth services are as follows Failure on the following applications: ConsultRN excepted for the BISS numbers Creation of therapeutic relations Creation and revocation of a consent Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register) MyHealthViewer PARIS excepted for the BISS numbers Orgadon Tardis eCare Qermid MyHealth: there is a failure when verifying 'parental' access for users with children CareLink (care relationship) Disturbances also possible when trying to log in on the eHealth applications. Errors also occuring on applications such as eHealthBox, Recip-e Executor and Prescriber.