Incidents

Update: this incident has been solved. Users may have to reconnect and may be asked once to choose their preference language.

There are currently issues with CSAM due to an intervention on 12/04. Do you experience issues logging in ? Try the following solution:

1. Clear your cache and cookies

2. Restart your browser after having cleared your cache

3. Still unable to log in? Use the incognito modus of your browser

Users may receive a blank page when trying to log in via CSAM (eID, Itsme...).

Several fluxes impacted, Duurtijd transactie verhoogt of falingen mogelijk

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Low

Intermittent high error rate and response times (impact low to medium)

Chapter IV Ask : Low

GMF (Sync) : Low

Tarification : Low

Medical House Subscription : Low

Member Data : Low

There are currently disturbances with the Vitalink services.

Our teams are working on it.

Issues have been solved from 10:20.

Users might receive 504 Gateway errors when calling the Vitalink services.

High response times

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

/ We are currently experiencing problems with our database. We are working on a solution.

Tarification : High (unavailable)

Possible errors for a limited number of users (5%) trying to access web applications using the eHealth identification service to login.

Impact was limited to some users and web applications using the eHealth IDP (identity provider service to authenticate).

Short interruptions and disturbances due to network issues

Chapter IV Ask : Low

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Low

Tarification : Low

Medical House Subscription : Low

Member Data : Low

Update: the issues have been solved.

Issues with Recip-e and MyCareNet services for doctors using CareConnect. Our partner is working on a solution.

Doctors who use CareConnect may receive errors for Recip-e and MyCareNet services.

Database migration taking more time than planned

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium