IO 100 incident Solved Start date 24/01/2022- 07:15 End date 26/01/2022- 07:00 Lead CIN-NIC Description Unjustified refusals of Chapter IV Asks / (sometimes appendix is requested even when not really necessary) Impact Chapter IV Ask : Medium Contact info mycarenet@cm.be
Aanmelden met itsme® terug mogelijk (onderbrekingen mogelijk) - Connexion à nouveau possible avec itsme® (interruptions possibles) - Logging on possible again with itsme® (interruptions possible) Solved Start date 17/01/2022- 10:55 End date 17/01/2022- 23:30 Lead BOSA Description It is possible to logon again to online services with itsme®. Short interruptions may still occur. In this case, please log on with eID or another digital key or try again later. Impact A message has been published on the FAS for end users.
eForms instability Solved Start date 17/01/2022- 08:15 End date 17/01/2022- 09:30 Lead HealthConnect Description Issues with eForms not being accessible from the integrating software. Impact Users are not able to use eForms from the integrating software. Contact info HealthConnect
Issues with eForms Solved Start date 15/01/2022- 07:20 End date 15/01/2022- 13:00 Lead HealthConnect Description There are currently issues with eForms. Our teams are working on a solution. Impact Some users may not be able to access or send eForms and receive errors when trying to.
Issues with IAM token Solved Start date 12/01/2022- 08:15 End date 12/01/2022- 09:00 Lead Smals Description There are currently issues with IAM token. Our teams are working on a solution that will be shortly be implemented. Impact Issues with IAM token.
Issue to login with eID Solved Start date 12/01/2022- 01:00 End date 12/01/2022- 12:00 Lead BOSA Description You can have problems when trying to login via eID on the FAS. Impact Login problem Contact info servicedesk.dto@bosa.fgov.be
IO 100 incident Solved Start date 10/01/2022- 11:20 End date 10/01/2022- 12:30 Lead CIN-NIC Description Performance issues mycarenet fluxex Impact Chapter IV Ask : MediumChapter IV Consultation : MediumeAttest : MediumInsurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
IO 100 incident Solved Start date 10/01/2022- 08:50 End date 10/01/2022- 10:30 Lead CIN-NIC Description Intermittent issues with performance/response times of MyCarenet fluxes Impact Chapter IV Ask : MediumChapter IV Consultation : MediumeAttest : MediumInsurability Generic : LowInsurability Pharmacist : LowInsurability Legacy (Sync) : LowGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
Issues impacting several eHealth services Solved Start date 08/01/2022- 12:15 End date 08/01/2022- 13:15 Lead Smals Description Disturbances with the IAM TokenExchange service, impacting several application and services, including: 1733 CTPC/COVID Issues have been solved around 13h15. Impact Users might receive 504 errors while calling the service.
IO 400 incident Solved Start date 05/01/2022- 09:00 End date 05/01/2022- 11:07 Lead CIN-NIC Description We are experiencing disruptions that are having a significant impact on several synchronous services. Our teams are working hard to stabilize the situation. Impact Chapter IV Ask : High (unavailable) Chapter IV Consultation : High (unavailable) eAttest : High (unavailable) Insurability Generic : High (unavailable) Insurability Pharmacist : High (unavailable) Insurability Legacy (Sync) : High (unavailable) GMF (Sync) : High (unavailable) Tarification : High (unavailable) Medical House Subscription : High (unavailable) Member Data : High (unavailable) Sector(s) using the impacted service(s) : ambulance-service bandagist chiropodist dentist dietician guard-post hospital laboratory logopedist medical-house mental-home midwife nurse optician orthopedist pharmacist physician physiotherapist retirement Contact info carenet@mut400.be