Incidents

Performance issues mycarenet fluxex

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Intermittent issues with performance/response times of MyCarenet fluxes

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Disturbances with the IAM TokenExchange service, impacting several application and services, including:

• 1733
• CTPC/COVID

Issues have been solved around 13h15.

Users might receive 504 errors while calling the service.

We are experiencing disruptions that are having a significant impact on several synchronous services. 
Our teams are working hard to stabilize the situation. 

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable)

Sector(s) using the impacted service(s) :

• ambulance-service
• bandagist
• chiropodist
• dentist
• dietician
• guard-post
• hospital
• laboratory
• logopedist
• medical-house
• mental-home
• midwife
• nurse
• optician
• orthopedist
• pharmacist
• physician
• physiotherapist
• retirement

carenet@mut400.be

We are experiencing disruptions that are having a significant impact on several synchronous services. 
Our teams are working hard to stabilize the situation. 

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : High (unavailable)

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : High (unavailable)

Sector(s) using the impacted service(s) :

• ambulance-service
• bandagist
• chiropodist
• dentist
• dietician
• guard-post
• hospital
• laboratory
• logopedist
• medical-house
• mental-home
• midwife
• nurse
• optician
• orthopedist
• pharmacist
• physician
• physiotherapist
• retirement

helpdesk.carenet@socmut.be - 02/51 50 700

Update: the issues have been solved.

The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for several patients and care providers (more information below "impact"). The technical teams are working on a solution.

The portal of Réseau Santé Bruxellois (RSB) is currently inaccessible for:

• patients who try to connect directly from www.reseausantebruxellois.be 
• patients who try to connect via Single Sign On from masante.belgique.be
• care providers who try to access the network via the portal 

Users (patients and healthcare professionals as well) might receive errors while trying to connect on the Brussels Health Network (Réseau Santé Bruxellois / Brussels Gezondheids Netwerk) using the https://brusselshealthnetwork.be/ website or the https://myhealth.belgium.be/ portal.

Disturbances on the BHN/RSB/BGN portal for end users. 

Our teams are working on a solution.

Issue with internal service bus

Tarification : High (unavailable)

Member Data : Medium

Disturbances to access www.ehealth.fgov.be 

Issues have been solved from 16:39.

Users might receive an error when accessing the eHealth portal website.

Due to a recent new security risk, the authentication of German citizens via eIDAS is currently not possible.

The FPS BOSA is working together with the German eIDAS services to solve this problem as soon as possible.

Authentication of German citizens via eIDAS is currently not possible.