Incidents

Database backup B2B communication layer

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : High (unavailable)

Medical House Subscription : Medium

Member Data : Medium

 The KSZ/BCSS services are currently unavailable. Our teams are working on a solution. 

Access to the following applications is not possible:

• ConsultRN
• Creation of therapeutic relations
• Recip-e executor
• Creation and revocation of a consent
• Creation and revocation of the therapeutic relations (only if the transaction specifies EID verification with IDSupport) through Hub/Metahub transactions (reference register)
• MyHealthViewer
• PARIS
• Orgadon
• Tardis
• eCare Qermid
• MyHealth: it is no longer possible to check 'parental' access for users with children
• CareLink (care relationship)
  • mediprima consult
  • back2work

eForms platform down by incident

eForms not available

support@healthconnect.be

Issues with the eHealthBox Publication service. Users might not be able to send messages.

The disturbances have been solved from 12:24.

Sending messages might not work. The sending of eForms will also return errors due to the disturbances with the service.

Our teams are working on a solution.

NL

Beste klant,

Om veiligheidsredenen is authenticatie van Duitse burgers via eIDAS momenteel niet mogelijk. Wij werken samen met hun diensten om dit probleem zo spoedig mogelijk op te lossen.

Onze excuses voor dit ongemak, we houden u op de hoogte wanneer dit opgelost is.

Met vriendelijke groeten,

Service Desk - BOSA DG Digital Transformation

FR

Cher client,

Pour des raisons de sécurité, l’authentification provenant des citoyens allemands via eIDAS est actuellement impossible. Nous coopérons avec leurs services afin de résoudre ce problème le plus rapidement possible.

Nous vous prions de bien vouloir nous excuser pour ce désagrément et nous vous tiendrons informés.

Bien à vous,

Service Desk - BOSA DG Transformation Digitale

EN

Dear customer,

For security reasons, authentication from German citizens via eIDAS is currently impossible. We are cooperating with their services to solve this problem as soon as possible.

We apologise for the inconvenience and will keep you further informed.

Kind regards,

Service Desk - BOSA DG Digital Transformation

eIDAS Authentication temporary unavailable for German citizens

We are currently having some network issues. We are working on a solution.

Tarification : Medium

Medical House Subscription : Medium

Currently, all eForms are not availble because of a DNS issues at our hosting provider. We are looking into it to solve ASAP. 

eForms are not available.

support@healthconnect.be

login with itsme® to online services is disrupted

Currently the login with itsme® to online services is disrupted: the login does not work, or is very slow.

A message has been published on the FAS for end users.

We are currently experiencing a disruption of various synchronous flows (insurability, tarification, therapeutic link). / Our teams are working hard to provide a solution as soon as possible.

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Tarification : Medium

Because of a major upgrade on the eForms platform, possible instabilities and connection issues may occur (exceptional cases). 

For some groups of users, the usage of eForms is temporarily not available due to a major upgrade of the eForms platform. 

support@healthconnect.be