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Incidents

Issues with multiple services such as Vaccination Code Database, Corona Test Presciption Code and eForms Solved

Start date 31/10/2021- 10:41
End date 31/10/2021- 12:20
Lead Smals
Description

Our teams are working on a solution for the issues with multiple services such as VCD, CTPC and eForms.

UPDATE 12:10: improvement in the use of the services but still possible issues.

Issues have been completely solved from around 12:20.

Impact

Users may experience issues with multiple services such as Vaccination Code Database (VCD), Corona Test Prescription Code (CTPC) and eForms.
1733 users are mainly impacted.

Disturbances with login to eHealth portal Solved

Start date 31/10/2021- 06:00
End date 31/10/2021- 08:15
Lead Smals
Description

There are currently issues with the login on the eHealth portal.

UPDATE: disturbances have been solved. There should have been no actual impact for the end users.

Impact

Users might have errors when trying to connect on the eHealth portal.

IO 300-400 incident Solved

Start date 28/10/2021- 16:00
End date 29/10/2021- 13:00
Lead CIN-NIC
Description

Instability in Medical House Subscription possible (retry can help)

Impact

Medical House Subscription : Medium

 

Contact info

support@intermut.be

Issues with Corona Test Presciption Code, VCD, Vitalink... Solved

Start date 28/10/2021- 10:20
End date 28/10/2021- 11:01
Lead Smals
Description

Update: the issues have been solved since 11:01.

There are currently issues with CTPC, Vaccination Codes Database (VCD), Vitalink... Our teams are currently working on a solution for this issue.

 

Impact

Users may have issues with CTPC, VCD, Vitalink and several other services. For an overview of the full extent of the impact, please verify "eHealth Online Services" at Dashboard - ehealth status website (fgov.be)

IO 100 incident Solved

Start date 28/10/2021- 10:00
End date 28/10/2021- 10:52
Lead CIN-NIC
Description

Memory issues on communication serveres

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : Low

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
mycarenet@cm.be

MyCareNet incident Solved

Start date 25/10/2021- 10:30
End date 25/10/2021- 11:25
Lead CIN-NIC
Description

Impact on MyCareNet services possible, included Therapeuthic Link.

Impact

Info will be added

Contact info

support@intermut.be

Issues with the IAMConnect services Solved

Start date 23/10/2021- 09:30
End date 23/10/2021- 11:00
Lead Smals
Description

There are currently issues to access several IAMConnect services.

Update: issues have been solved from 11:00.

Impact

Possible errors while connecting to:

  • EH Consent
  • EH IAM
  • EH WS Therapeutic Exclusion
  • EH WS TherLink
  • Vaccination data base
  • CTPC
  • Others

Our teams are investigating the issue

MyCareNet incident - IO300 Solved

Start date 22/10/2021- 09:15
End date 25/10/2021- 08:30
Lead CIN-NIC
Description

The service notify global medical file for physicians at IO 300 is partially disrupted. Consequently, a resend may succees. The team is working on a solution.

Impact

GMF Notify (Sync) : Medium

GMF Consult (Sync) : None

 

Contact info

helpdesk.carenet@socmut.be

Issues with eHealth IAM Connect services Solved

Start date 15/10/2021- 19:50
End date 15/10/2021- 20:47
Lead Smals
Description

Performances issues with IAM Connect impacting the eHealth REST services.

Impact

Disturbances with the following services:

  • EH Consent
  • EH IAM
  • EH WS Therapeutic Exclusion
  • EH WS TherLink
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