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Incidents

Issues with eH2eBox Solved

Start date 19/09/2021- 11:03
End date 19/09/2021- 12:22
Lead Smals
Description

Disturbances with publication of messages using the eH2eBox service.

Update: issues have been resolved from 12h22.

Impact

Possible errors with the eH2eBox service, used to send messages from the eHealthBox to citizens or enterprises (social security) eBoxes.

IO 100 incident Solved

Start date 15/09/2021- 08:50
End date 15/09/2021- 11:00
Lead CIN-NIC
Description

The CHIV, GMF and Tarif services are currently slightly disrupted. Investigations are underway to resolve the problem as soon as possible.

Impact

Chapter IV Ask : Low

Chapter IV Consultation : Low

Tarification : Low

GMF (Async) : Low

Contact info
mycarenet@cm.be

Issues with eHealthBox (eHBox) Solved

Start date 06/09/2021- 10:28
End date 06/09/2021- 13:10
Lead Smals
Description

There are currently issues with eHealthBox (eHBox) Consultation and Publication . Our teams are working on a solution.

UPDATE: eHealthBox Services available again since 11:10, yet some instability may persist.

Impact

Users may experience issues with eHealthBox Consultation and Publication.

Issues with eHealthBox (eHBox) Solved

Start date 06/09/2021- 08:07
End date 06/09/2021- 08:42
Lead Smals
Description

There are currently issues with eHealthBox (eHBox) Consultation. Our teams are working on a solution.

Impact

Users may experience issues with eHealthBox Consultation.

IO 600 incident Solved

Start date 04/09/2021- 09:30
End date 06/09/2021- 08:30
Lead CIN-NIC
Description

Technical incident. No expected impact on services.

Impact

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

Contact info
helpdesk.carenet@hziv.be

Issues impacting eHealth services Solved

Start date 30/08/2021- 14:05
End date 30/08/2021- 14:26
Lead Smals
Description

There are currently issues with multiple eHealth services. Our teams are working on a solution. 

The Business Continuity Procedure (BCP) has been activated.

Issues have been solved from 14:26

Impact

Disturbances with several eHealth services.

More details on the dashboard: https://www.status.ehealth.fgov.be/fr/dashboard

MyCareNet incident Solved

Start date 25/08/2021- 09:30
End date 25/08/2021- 12:16
Lead CIN-NIC
Description

Temporary hindrance may be experienced while consulting the synchronous services.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

Therapeutic Link Consultation/Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

 

Contact info

support@intermut.be

MyCareNet incident Solved

Start date 24/08/2021- 09:40
End date 24/08/2021- 11:40
Lead CIN-NIC
Description

Processing at a higher load may cause hindrance to the processing of synchronous flows. We are trying to resolve this as quickly as possible and to limit the disruption as much as possible.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
support@intermut.be

MyCareNet incident Solved

Start date 23/08/2021- 09:30
End date 23/08/2021- 15:00
Lead CIN-NIC
Description

There are problems with MyCareNet since this morning on several services. We are doing everything we can to restore the situation as quickly as possible.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Low

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : Medium

Member Data : Low

Contact info
support@intermut.be
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