IO 600 incident Solved Start date 17/06/2021- 00:00 End date 17/06/2021- 09:45 Lead CIN-NIC Description There is a problem with our database. We are working on a solution. Impact Chapter IV Ask : High (unavailable) Contact info helpdesk.carenet@hziv.be
Issues with FAS login Solved Start date 16/06/2021- 11:51 End date 16/06/2021- 14:45 Lead BOSA Description Due to a technical problem the authentication via FAS is slow or even unavailable. Our technical teams are busy increasing the capacity. We will keep you further informed. Issues have been solved from 15:31. Impact Issues to log on the services and applications. Contact info servicedesk.dto@bosa.fgov.be
IO 100 incident Solved Start date 16/06/2021- 11:05 End date 16/06/2021- 11:19 Lead CIN-NIC Description Loadproblems causing very high response times Impact Chapter IV Ask : MediumGMF (Sync) : MediumTarification : MediumMedical House Subscription : MediumMember Data : Medium Contact info mycarenet@cm.be
Issues with Vitalink Solved Start date 14/06/2021- 00:00 End date 14/06/2021- 13:00 Lead Vitalink Description Er is momenteel een probleem met de decryptie-service van Vitalink. Impact Daardoor blijven de gegevens op Vitalink gedecrypteerd en dus onleesbaar bij consultatie. Enkel de metadata zijn leesbaar. We zoeken naar de oorzaak van het probleem en proberen dit zo snel mogelijk op te lossen. Onze excuses voor het ongemak.
Brief issues with multiple eHealth services Solved Start date 10/06/2021- 13:40 End date 10/06/2021- 13:45 Lead Smals Description Update: the issues were solved after a few minutes. There are currently issues with multiple eHealth services due to a technical problem with Timestamp. Impact Users may receive an error when using Recip-e Prescriber, Recip-e Executor, Therlink (Therapeutic Link), Consent, Trusted Intermediary for Pharmacists (TIP)...
IO900 incident Solved Start date 10/06/2021- 12:00 End date 10/06/2021- 14:56 Lead CIN-NIC Description Incident IO900 - Impact on multiple flows Impact Chapter IV Ask : High (unavailable) GMF (Sync) : High (unavailable) Tarification (Sync) : High (unavailable) Contact info support@intermut.be
IO 500 incident Solved Start date 05/06/2021- 14:25 End date 05/06/2021- 15:22 Lead CIN-NIC Description incident on our infrastructure Impact Chapter IV Ask : LowMedical House Subscription : Low Contact info atosremedy@m-team.be
Disturbance on the Phoneticsearch functionality of ConsultRN Solved Start date 03/06/2021- 23:00 End date 04/06/2021- 09:30 Lead RN Description There are currently issues with the Phoneticsearch function of ConsultRN and RNconsult. The technical teams of the National Register are investigating the problem. Impact Users who perform a search via the Phoneticsearch function of ConsultRN and RNconsult are likely to receive an error in about 30% of the cases. The following technical services are impacted: /PersonService/Person : searchPhonetic /PersonService/v4/consult : searchPhonetic /CbssPersonService/v4/manage : registerPerson /BISPersonService/BISPerson : registerPerson
IO 200 incident Solved Start date 03/06/2021- 11:52 End date 03/06/2021- 14:12 Lead CIN-NIC Description Flows MDA 2xx on FBIO Impact Contact info atosremedy@m-team.be
IO 300 incident Solved Start date 31/05/2021- 08:30 End date 31/05/2021- 10:50 Lead CIN-NIC Description Incident resolved, services available again. Impact Chapter IV Ask : Medium GMF (Sync) : Medium GMF (Async) : Medium Contact info Helpdesk.Carenet@socmut.be