Incidents - ehealth status website

Issues with FAS login Solved

Start date 16/06/2021- 11:51

End date 16/06/2021- 14:45

Lead BOSA

Description: Due to a technical problem the authentication via FAS is slow or even unavailable. Our technical teams are busy increasing the capacity.

We will keep you further informed.

Issues have been solved from 15:31.
Impact: Issues to log on the services and applications.
Contact info: servicedesk.dto@bosa.fgov.be

IO 100 incident Solved

Start date 16/06/2021- 11:05

End date 16/06/2021- 11:19

Lead CIN-NIC

Description

Loadproblems causing very high response times

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info

mycarenet@cm.be

Issues with Vitalink Solved

Start date 14/06/2021- 00:00

End date 14/06/2021- 13:00

Lead Vitalink

Description: Er is momenteel een probleem met de decryptie-service van Vitalink.
Impact: Daardoor blijven de gegevens op Vitalink gedecrypteerd en dus onleesbaar bij consultatie. Enkel de metadata zijn leesbaar.

We zoeken naar de oorzaak van het probleem en proberen dit zo snel mogelijk op te lossen. Onze excuses voor het ongemak.

Brief issues with multiple eHealth services Solved

Start date 10/06/2021- 13:40

End date 10/06/2021- 13:45

Lead Smals

Description

Update: the issues were solved after a few minutes.

There are currently issues with multiple eHealth services due to a technical problem with Timestamp.

Impact

Users may receive an error when using Recip-e Prescriber, Recip-e Executor, Therlink (Therapeutic Link), Consent, Trusted Intermediary for Pharmacists (TIP)...

IO900 incident Solved

Start date 10/06/2021- 12:00

End date 10/06/2021- 14:56

Lead CIN-NIC

Description

Incident IO900 - Impact on multiple flows

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification (Sync) : High (unavailable)

Contact info

support@intermut.be

IO 500 incident Solved

Start date 05/06/2021- 14:25

End date 05/06/2021- 15:22

Lead CIN-NIC

Description

incident on our infrastructure

Impact

Chapter IV Ask : Low

Medical House Subscription : Low

Contact info

atosremedy@m-team.be

Disturbance on the Phoneticsearch functionality of ConsultRN Solved

Start date 03/06/2021- 23:00

End date 04/06/2021- 09:30

Lead RN

Description

There are currently issues with the Phoneticsearch function of ConsultRN and RNconsult. The technical teams of the National Register are investigating the problem.

Impact

Users who perform a search via the Phoneticsearch function of ConsultRN and RNconsult are likely to receive an error in about 30% of the cases.

The following technical services are impacted:

/PersonService/Person : searchPhonetic
/PersonService/v4/consult : searchPhonetic
/CbssPersonService/v4/manage : registerPerson
/BISPersonService/BISPerson : registerPerson

IO 200 incident Solved

Start date 03/06/2021- 11:52

End date 03/06/2021- 14:12

Lead CIN-NIC

Description: Flows MDA 2xx on FBIO
Impact
Contact info: atosremedy@m-team.be

IO 300 incident Solved

Start date 31/05/2021- 08:30

End date 31/05/2021- 10:50

Lead CIN-NIC

Description

Incident resolved, services available again.

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

GMF (Async) : Medium

Contact info

Helpdesk.Carenet@socmut.be

IO 600 incident Solved

Start date 26/05/2021- 18:00

End date 27/05/2021- 09:30

Lead CIN-NIC

Description

We are experiencing problems with our server. We are working on a solution

Impact

GMF (Sync) : High (unavailable)

Tarification (Sync) : High (unavailable)

Contact info

helpdesk.carenet@hziv.be