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Incidents

MyCareNet incident [Update 15:20] Solved

Start date 15/07/2021- 14:00
End date 15/07/2021- 15:20
Lead CIN-NIC
Description

Due to the impact of weather conditions in parts of the country, Internet connectivity of the MyCareNet Platform is impaired

Impact

Impact on all services possible

Contact info

support@intermut.be

Issues impacting eHealth services Solved

Start date 15/07/2021- 14:00
End date 15/07/2021- 15:32
Lead eHealth
Description

Impact mainly on TherLink, Recip-e Executor, Attribute Authority and MetaHub services, caused by the MyCareNet incident.

UPDATE: issues have been solved since 15:32

Impact

Users might encounter some errors while using these services.

MyCareNet incident Solved

Start date 12/07/2021- 13:50
End date 13/07/2021- 01:00
Lead CIN-NIC
Description

We are experiencing disruptions on the MyCareNet services since 13h50. Investigation is ongoing and we are working on a solution.

Impact

Chapter IV Ask : High (unavailable)

Chapter IV Consultation : High (unavailable)

eAttest : Low

Insurability Generic : High (unavailable)

Insurability Pharmacist : High (unavailable)

Insurability Legacy (Sync) : Medium

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : Low

Contact info
support@intermut.be

IO 100 incident Solved

Start date 12/07/2021- 10:00
End date 12/07/2021- 11:43
Lead CIN-NIC
Description

High response times and time-outs

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 300 Incident Solved

Start date 07/07/2021- 10:50
End date 07/07/2021- 11:30
Lead CIN-NIC
Description

IO 300 disruption : We are experiencing major disruptions at IO 300 between 10:50 and 11:30.

Impact
Chapter IV Ask Medium
Chapter IV Consultation Medium
eAttest Medium
Insurability Generic Medium
Insurability Pharmacist Medium
Insurability Legacy (Sync) Medium
GMF (Sync) Medium
Tarification Medium
Medical House Subscription Medium
Member Data Medium

Sector(s) using the impacted service(s) :

  • ambulance-service
  • bandagist
  • chiropodist
  • dentist
  • dietician
  • guard-post
  • hospital
  • laboratory
  • logopedist
  • medical-house
  • mental-home
  • midwife
  • nurse
  • optician
  • orthopedist
  • pharmacist
  • physician
  • physiotherapist
  • retirement
Contact info

helpdesk.carenet@socmut.be

IO 100 incident Solved

Start date 06/07/2021- 01:00
End date 06/07/2021- 14:28
Lead CIN-NIC
Description

Possibility of intermittent high response times/time-outs (one of the hardware nodes of our storage system failed)

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 05/07/2021- 20:01
End date 05/07/2021- 20:52
Lead CIN-NIC
Description

High response times and time-outs

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 23/06/2021- 08:15
End date 23/06/2021- 08:45
Lead CIN-NIC
Description

Ealier this morning: High response times and time-outs on synchronous MyCarenet requests

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

Issues with eHealthBox (eHBox) Solved

Start date 21/06/2021- 10:54
End date 21/06/2021- 11:12
Lead Smals
Description

Update: the issues have been solved since 11:12.

There are currently issues with eHealthBox Consultation and Publication. Our teams are working on it. 

Impact

Users may experience issues with eHealthBox Consultation and Publication. 

IO 100 incident Solved

Start date 17/06/2021- 08:04
End date 17/06/2021- 08:22
Lead CIN-NIC
Description

Earlier this morning: Middleware instances for synchronous trafic down

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be
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