Incidents - ehealth status website

All FPS BOSA services are unavailable Solved

Start date 11/08/2021- 15:25

End date 11/08/2021- 15:50

Lead BOSA

Description: All FPS BOSA Services down (FAS, RMA, My eBox, web sites, ...)
Impact: General network issue, due to patching error.
Contact info: servicedesk.dto@bosa.fgov.be

Issues with multiple eHealth services Solved

Start date 10/08/2021- 09:54

End date 10/08/2021- 10:12

Lead Smals

Description

There are currently issues with multiple eHealth services. Our teams are working on a solution.

The Business Continuity Procedure (BCP) has been activated.

Impact

Users may receive errors when trying to use the eHealth services such as Recip-e.

MyCareNet disturbances Solved

Start date 06/08/2021- 10:20

End date 06/08/2021- 10:30

Lead CIN-NIC

Description: There are problems with MyCareNet since this morning on several services. We are doing everything we can to restore the situation as quickly as possible.
Impact: BCP Pharma, BCP Chapter IV
Contact info: support@intermut.be

Issues with National Register Solved

Start date 05/08/2021- 21:20

End date 05/08/2021- 22:11

Lead RN

Description

There are currently issues with the National Register services.

Impact

The status can be found in the top right corner of the following website:

Dutch: https://www.ibz.rrn.fgov.be/nl/rijksregister/

French: https://www.ibz.rrn.fgov.be/fr/registre-national/

OA 500 - VI 500 Perturbation flux synchrone MDA (Member Data) - Storingen synchrone MDA (Member Data) stroom Solved

Start date 05/08/2021- 08:40

End date 05/08/2021- 09:50

Lead CIN-NIC

Description: MEDIUM - Dienst/Service Memberdata
Impact: Nous constatons des perturbations au niveau du flux synchrone MDA depuis ce matin. Ce flux est depuis traité via le FBIO (FallBack IO) pour 90% d’entr’eux. We stellen storingen vast met de synchrone MDA stroom sinds deze morgen . Deze stroom MDA is sindsdien in Fallback-IO (voor 90% van die stromen).
Contact info: mycarenet@mloz.be

IO 100 incident Solved

Start date 04/08/2021- 09:43

End date 04/08/2021- 10:15

Lead CIN-NIC

Description

Technical errors and high response times

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

Contact info

mycarenet@cm.be

IO 100 Technical errors and high response times Solved

Start date 04/08/2021- 09:43

End date 04/08/2021- 10:30

Lead CIN-NIC

Description

Chapter IV Ask	Medium
Chapter IV Consultation	Medium

Impact

Hospitals

Pharmacists

Physicians

Contact info

mycarenet@cm.be

IO 100 incident Solved

Start date 02/08/2021- 09:30

End date 02/08/2021- 15:30

Lead CIN-NIC

Description

Performance issues synchronous MyCarenet fluxes (high response times)

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : Medium

Member Data : Medium

Contact info

mycarenet@cm.be

Issues with MyCareNet services Solved

Start date 02/08/2021- 09:30

End date 02/08/2021- 12:16

Lead CIN-NIC

Description

We are experiencing disruptions on the MyCareNet services (Chapter IV, Insurability, GMF...) since 9h30. Investigation is ongoing and we are working on a solution.

Impact

Users may experience issues with the following services:

Chapter IV Ask
Chapter IV Consultation
eAttest
Insurability Generic
Insurability Pharmacist
Insurability Legacy
GMF
Tarification
Invoicing (Async)
Admission Management (Async)
Medical House Subscription
MemberData

Issues with eHealth services Solved

Start date 20/07/2021- 10:02

End date 20/07/2021- 10:28

Lead Smals

Description: There are issues with multiple eHealth services. Our teams are investigating the issue.
Impact: Users may receive errors when trying to use the eHealth services.