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Incidenten

Issues with eHealth services Solved

Start date 02/03/2022- 09:07
End date 02/03/2022- 10:34
Lead Smals
Description

Issues impacting several eHealth services.

Our teams are working on a solution.

The eHealth BCP has been activated.

UPDATE: issues solved from 10:34.

Impact

The AttributeAuthority and ConsultRN services disturbances might cause errors for users when calling the eHealth services for authentification.

GFD-DPP Services not accessible Solved

Start date 02/03/2022- 08:50
End date 02/03/2022- 09:50
Lead APB
Description

GFD-DPP Can not access eHealth AA servcies having an impact on GFD Consultation (getdata() and getdatatypes())

Impact

GFD-DPP Can not access eHealth AA servcies having an impact on GFD Consultation (getdata() and getdatatypes())

Contact info

Mail:  marc.buckens@apb.be

 

Issues with ID Support and eHealth services Solved

Start date 27/02/2022- 13:26
End date 27/02/2022- 14:50
Lead Smals
Description

Issues with the ID Support service, impacting the verification of the patient data (eID, SIS, SIS+) and the use of Consent, Therapeutic Link, Metahub and ConsultRN services.

Our teams are investigating the issues.

The eHealth BCP has been activated.

Issues have been solved around 14:50.

Impact

Verification of patient data might fail, with impact on at least the following services:

  • ID Support
  • Consent
  • TherLink
  • ConsultRN

Other services such as Recip-e, eCare Orthopride, eCare TuCo and RCT/CTR might also be impacted.

IO 600 incident Solved

Start date 24/02/2022- 00:00
End date 24/02/2022- 13:20
Lead CIN-NIC
Description

eHealth services are currently down. We are working on a solution

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Invoicing (Async) : High (unavailable)

Admission Management (Async) : High (unavailable)

GMF (Async) : High (unavailable)

Insurability Legacy (Async) : High (unavailable)

MedAdmin (Async) : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
helpdesk.carenet@hziv.be

IO 100 incident Solved

Start date 23/02/2022- 23:00
End date 24/02/2022- 11:10
Lead CIN-NIC
Description

Issues with our use of eHealth services / For GMF the impact is only on the GMD-Notify

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : High (unavailable)

Contact info
mycarenet@cm.be

Indisponibilité des pièces jointes Solved

Start date 22/02/2022- 00:00
End date 01/03/2022- 00:00
Lead RSW
Description

Nous rencontrons des difficultés à fournir les documents joints au GetTransactionDetail.

We are having difficulty providing the documents attached to the GetTransactionDetail.

Impact

Certains logiciels de DMI

Some DMI software

IO 300 incident Solved

Start date 17/02/2022- 07:00
End date 17/02/2022- 12:30
Lead CIN-NIC
Description

ernstige storingen - dysfonctionements importants

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Contact info
02/515.17.00 Helpdesk.Carenet@mutsoc.be

MyCareNet incident - IO300 Solved

Start date 15/02/2022- 08:00
End date 15/02/2022- 20:00
Lead CIN-NIC
Description

In beperkte mate bij aanvragen van CHIV kan er hinder ondervonden worden. Het opnieuw verzenden kan soelaas brengen.

Impact

Chapter IV Ask : Low

 

Contact info

helpdesk.carenet@socmut.be

IO 300 incident Solved

Start date 14/02/2022- 11:00
End date 14/02/2022- 13:00
Lead CIN-NIC
Description

Er zijn mogelijks vertragingen op onze systemen / Il y a des ralentissements probables sur nos systèmes

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Low

eAttest : Low

Insurability Generic : Low

Insurability Pharmacist : Low

Insurability Legacy (Sync) : Low

GMF (Sync) : Medium

Tarification : Medium

Invoicing (Async) : Low

Admission Management (Async) : Low

GMF (Async) : Low

Insurability Legacy (Async) : Low

MedAdmin (Async) : Low

Medical House Subscription : Medium

Member Data : Low

 

Contact info

02/515.17.00 helpdesk.carenet@socmut.be

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