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Incidenten

IO 100 incident Solved

Start date 14/06/2022- 19:25
End date 14/06/2022- 20:20
Lead CIN-NIC
Description

High response times

Impact

Chapter IV Ask : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 13/06/2022- 19:24
End date 13/06/2022- 20:20
Lead CIN-NIC
Description

High response times and time-outs

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be

IO 300 incident Solved

Start date 08/06/2022- 08:00
End date 08/06/2022- 10:15
Lead CIN-NIC
Description

Possible impact on duration CHIV requests

Impact

Chapter IV Ask : Medium

Contact info
helpdesk.carenet@socmut.be

IO 900 incident Solved

Start date 07/06/2022- 00:00
End date 09/06/2022- 16:15
Lead CIN-NIC
Description

Our Chapter four solutions are experiencing erratic performance issues. The chapter IV consultation services responses are therefore currently regularly processed by the FBIO. We are looking to restore a solution removing these performance problems as soon as possible

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

 

Contact info

900-carenet-mycarenet@hr-rail.be

Issues with Recip-e and Therlink Solved

Start date 05/06/2022- 00:00
End date 05/06/2022- 09:00
Lead MyCareNet
Description

There are issues with Therapeutic Link (Therlink). Our teams are currently looking into this.

Impact

Pharmacists may receive errors when using Recip-e due to the issues with Therlink.

IO 100 incident Solved

Start date 04/06/2022- 10:40
End date 04/06/2022- 17:50
Lead CIN-NIC
Description

Slow responses possible

Impact

Chapter IV Ask : Medium

GMF (Sync) : Low

Tarification : Medium

Contact info
mycarenet@cm.be

IO 100 incident Solved

Start date 23/05/2022- 10:27
End date 24/05/2022- 10:21
Lead CIN-NIC
Description

Short interruptions/malfunctions

Impact

Chapter IV Ask : High

GMF (Sync) : High

Tarification : High

Medical House Subscription : Medium

Member Data : Medium

 

Contact info

mycarenet@cm.be

Issues with fgov.be Solved

Start date 23/05/2022- 09:00
End date 23/05/2022- 12:40
Lead eHealth
Description

There are currently issues with fgov.be. This causes problems with Recip-e among others. Our partner is working on a solution.

 

Impact

End users may receive errors when using Recip-e due to issues with fgov.be at Chancellerie/Kanselarij.

Issues with the Brussels Health Network portal Solved

Start date 13/05/2022- 20:50
End date 13/05/2022- 22:38
Lead Abrumet
Description

Issues with the Brussels Health Network portal impacting patients and healthcare providers.

Impact

Patients and healthcare providers trying to connect on the Brussels Health Network (Réseau Santé Bruxellois / Brussels GezondheidsNetwerk) will encounter issues both on the https://brusselshealthnetwork.be/ website and through SSO on  https://masanté.belgique.be

IO 100 incident Solved

Start date 08/05/2022- 12:30
End date 08/05/2022- 15:52
Lead CIN-NIC
Description

Synchronous services unavailable: Database migration taking more time than planned

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Member Data : Medium

Contact info
mycarenet@cm.be
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