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Incidenten

MyCareNet incident Solved

Start date 08/12/2022- 02:10
End date 08/12/2022- 05:30
Lead CIN-NIC
Description

Time outs possible on the transactions.

Impact

Chapter IV Ask : Medium

Chapter IV Consultation : Medium

eAttest : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

Medical House Subscription : Medium

Member Data : Medium

Contact info
support@intermut.be

eHealthBox issues Solved

Start date 06/12/2022- 10:36
End date 06/12/2022- 11:25
Lead eHealth
Description

Issues impacting the eHealthBox publication and consultation services.

Our teams are working on it.

Impact

Users might not be able to consult their messages or receive errors when sending messages.


Recip-e incident Solved

Start date 05/12/2022- 09:27
End date 05/12/2022- 10:45
Lead Recip-e
Description

Update 10:45: the issues with Recip-e have been solved.

Update 10:40: Recip-e is stabilizing.

Update 10:30: The teams are currently implementing a solution. We will give a new update after this solution has been carried out to inform you on the results.

Recip-e services are currently interrupted (not 100%). The involved teams are working on a solution.

Impact

Prescriber, Executor and Patient services are disturbed.


MyCareNet incident Solved

Start date 28/11/2022- 11:10
End date 28/11/2022- 11:50
Lead CIN-NIC
Description

Time outs possible on the transactions. Not 100% impacted.

Impact

Chapter IV Ask : Medium

Insurability Generic : Medium

Insurability Pharmacist : Medium

GMF (Sync) : Medium

Tarification : Medium

Contact info
support@intermut.be

IO 100 incident Solved

Start date 27/11/2022- 10:45
End date 27/11/2022- 21:50
Lead CIN-NIC
Description

Heavy impact on tarification (>50% of calls in error)

Impact

Tarification : Medium

Contact info
mycarenetservices.gezo.ict@cm.be

MyCareNet incident Solved

Start date 23/11/2022- 10:30
End date 23/11/2022- 12:00
Lead CIN-NIC
Description

Our team is investigating the incident

Impact

Chapter IV Ask : Low

GMF (Sync) : Low

Tarification : Low

GMF (Async) : Low

 

Contact info

support@intermut.be


MyCareNet incident Solved

Start date 23/11/2022- 08:50
End date 23/11/2022- 09:10
Lead CIN-NIC
Description

Incident on Nippin V1 The team is actively investigating

Impact

Insurability Generic : Medium

Insurability Pharmacist : Medium

Insurability Legacy (Sync) : Medium

GMF (Sync) : Medium

Tarification : Medium

GMF (Async) : Medium

Insurability Legacy (Async) : Medium

Contact info
support@intermut.be

IO 300 incident Solved

Start date 22/11/2022- 10:01
End date 22/11/2022- 12:21
Lead CIN-NIC
Description

Tarification

Impact

Tarification : Medium

Contact info
helpdesk.carenet@solidaris.be

IO 300 incident Solved

Start date 21/11/2022- 11:30
End date 21/11/2022- 12:00
Lead CIN-NIC
Description

Incident service Tarification OA 300

Impact

Tarification : Low

 

Contact info

helpdesk.carenet@solidaris.be


IO 100 incident Solved

Start date 16/11/2022- 10:30
End date 16/11/2022- 11:35
Lead CIN-NIC
Description

Instability in the back-end of IO

Impact

Chapter IV Ask : High (unavailable)

GMF (Sync) : High (unavailable)

Tarification : High (unavailable)

Medical House Subscription : High (unavailable)

Contact info
mycarenet@cm.be

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