IO 100 incident Solved Start date 27/11/2022- 10:45 End date 27/11/2022- 21:50 Lead CIN-NIC Description Heavy impact on tarification (>50% of calls in error) Impact Tarification : Medium Contact info mycarenetservices.gezo.ict@cm.be
MyCareNet incident Solved Start date 23/11/2022- 10:30 End date 23/11/2022- 12:00 Lead CIN-NIC Description Our team is investigating the incident Impact Chapter IV Ask : Low GMF (Sync) : Low Tarification : Low GMF (Async) : Low Contact info support@intermut.be
MyCareNet incident Solved Start date 23/11/2022- 08:50 End date 23/11/2022- 09:10 Lead CIN-NIC Description Incident on Nippin V1 The team is actively investigating Impact Insurability Generic : MediumInsurability Pharmacist : MediumInsurability Legacy (Sync) : MediumGMF (Sync) : MediumTarification : MediumGMF (Async) : MediumInsurability Legacy (Async) : Medium Contact info support@intermut.be
IO 300 incident Solved Start date 22/11/2022- 10:01 End date 22/11/2022- 12:21 Lead CIN-NIC Description Tarification Impact Tarification : Medium Contact info helpdesk.carenet@solidaris.be
IO 300 incident Solved Start date 21/11/2022- 11:30 End date 21/11/2022- 12:00 Lead CIN-NIC Description Incident service Tarification OA 300 Impact Tarification : Low Contact info helpdesk.carenet@solidaris.be
IO 100 incident Solved Start date 16/11/2022- 10:30 End date 16/11/2022- 11:35 Lead CIN-NIC Description Instability in the back-end of IO Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable) Contact info mycarenet@cm.be
IO 100 incident Solved Start date 10/11/2022- 14:50 End date 10/11/2022- 16:40 Lead CIN-NIC Description Unavailability of a number of backoffices due to problems with referential service Impact Chapter IV Ask : High (unavailable) GMF (Sync) : High (unavailable) Tarification : High (unavailable) Medical House Subscription : High (unavailable) Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced. Contact info mycarenetservices.gezo.ict@cm.be
IO 500 incident Solved Start date 09/11/2022- 09:28 End date 09/11/2022- 10:30 Lead CIN-NIC Description We are experiencing major disruptions on various services. We are trying to solve the problem as soon as possible. Impact Chapter IV Ask : High (unavailable) Chapter IV Consultation : High (unavailable) GMF (Sync) : High (unavailable) Tarification : High (unavailable) Member Data : High (unavailable) This service is protected by redundancy so impact for end users is reduced. Contact info mycarenet@mloz.be
IO 300 incident Solved Start date 09/11/2022- 09:12 End date 09/11/2022- 09:50 Lead CIN-NIC Description We are experiencing disruptions on the following services. Our teams are working to solve the problem. We will keep you informed of the follow-up. Impact Chapter IV Ask : High (unavailable)Chapter IV Consultation : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable) Contact info support@intermut.be
IO 100 incident Solved Start date 03/11/2022- 11:50 End date 03/11/2022- 12:50 Lead CIN-NIC Description High response times causing unavailability Impact Chapter IV Ask : High (unavailable)GMF (Sync) : High (unavailable)Tarification : High (unavailable)Medical House Subscription : High (unavailable)Member Data : Medium Contact info mycarenetservices.gezo.ict@cm.be